Summary
Overview
Work History
Education
Skills
Timeline
Server
Robert Huch

Robert Huch

Laguna Hills,CA

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

24
24
years of professional experience

Work History

Server

The Drake
03.2021 - 10.2023

Wine pairing recommendations detailed food and cocktail descriptions Fine dining experienced server

Server

Mastros Ocean Club
11.2009 - 03.2020
  • Implemented suggestions for improving workflow efficiency, contributing to smoother operations.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server

Bayside Restaurant
12.1999 - 08.2012
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.
  • Assisted in training new staff on menu knowledge and service protocols.
  • Collaborated with kitchen team to ensure timely food delivery and accuracy of orders.
  • Provided exceptional customer service, ensuring satisfaction and prompt resolution of inquiries.
  • Managed cash handling processes, including accurate billing and point-of-sale operations.
  • Adapted quickly to changing customer needs during peak hours, maintaining service efficiency.
  • Developed strong relationships with regular customers, enhancing guest experience and loyalty.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Education

No Degree -

University of Vienna
Vienna , Austria

No Degree -

Parola in Florence Italy
A Firenze Italia

Skills

I speak Italian, German , Spanish and parts of other languages I lived abroad for 5 years Living in Vienna for about 2 and a half years and also in Florence Italy for 2 and a half years …

Timeline

Server

The Drake
03.2021 - 10.2023

Server

Mastros Ocean Club
11.2009 - 03.2020

Server

Bayside Restaurant
12.1999 - 08.2012

No Degree -

University of Vienna

No Degree -

Parola in Florence Italy
Robert Huch