Robert Huddleston

Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

Developed and executed strategic plans for business growth and expansion, resulting in increased market share.

Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.

Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.

Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

Took on a temporary role of Operations Training Supervisor. While in the temporary role I was responsible for the training and development of all store level managers pertaining to food safety and execution, as well as reporting out on P&L for all food categories.

Developed, implemented and monitored programs to maximize customer satisfaction. Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Responsible for day to day operations of store. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Fulfilled customer shipping needs using UPS and USPS methods. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Successfully completed pharmacy technician license to fully support store in all aspects.

Generated and distributed daily reports and order acknowledgments to appropriate personnel. Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department. Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. Effectively managed departmental expenses to stay within allocated budget. Effectively communicated with team members to maintain clearly defined expectations. Increased profit, employee retention, and customer retention. Decreased cost of goods throughout various departments. As well as overseeing day to day operations of the Starbucks team. Certified batista.

Created training manuals targeted at resolving even the most difficult customer issues. Reduced amount of employee overtime by 90% by effectively delegating tasks. Recruited, managed and mentored an average of 10 new customer service representatives per year. Developed, implemented and monitored programs to maximize customer satisfaction. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Addressed negative customer feedback immediately. Effectively communicated with team members to maintain clearly defined expectations. Effectively managed departmental expenses to stay within allocated budget. Increased store profitability by implementing cost-saving measures and efficient inventory management strategies. Resolved customer questions, issues and complaints.