Robert Huddleston

• Oversee daily operations to ensure efficiency and effectiveness.
• Develop strategic plans to meet organizational goals and enhance overall performance.
• Mentor and train department managers on operational best practices and leadership skills.
• Evaluate staff performance regularly, providing constructive feedback for development opportunities.
• Managed all aspects of daily business operations, including staffing, scheduling, inventory control, guest service, and sales.
• Established and maintained effective communication with staff members to ensure efficient operations.
• Monitored financial performance and identified areas for improvement in cost savings and revenue generation.

Built successful cleaning, organizing, and property management business. Duties include maintaining client home cleanliness, home organizing, running errands for well respected clients. Manage vacation units interior cleanliness and report any damages that may have occurred. Maintain the grounds to insure guests have a pleasant and well kept courtyard and outside lounging area. Respond to client complaints, follow up with vacation rental property, and build a rapport with many businesses.

Created training manuals targeted at resolving even the most difficult customer issues. Reduced amount of employee overtime by 90% by effectively delegating tasks. Recruited, managed and mentored an average of 10 new customer service representatives per year. Developed, implemented and monitored programs to maximize customer satisfaction. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Addressed negative customer feedback immediately.Effectively communicated with team members to maintain clearly defined expectations. Effectively managed departmental expenses to stay within allocated budget. Resolved customer questions, issues and complaints.

Created training manuals targeted at resolving even the most difficult customer issues.Reduced amount of employee overtime by 90% by effectively delegating tasks. Daily functions of opening and closing store. Office payroll, manage inventory, scheduling staff, cash responsibilities. Developing team members into management rolls.

Generated and distributed daily reports and order acknowledgments to appropriate personnel. Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department. Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. Effectively managed departmental expenses to stay within allocated budget. Effectively communicated with team members to maintain clearly defined expectations. Increased profit, employee retention, and customer retention. Decreased cost of goods throughout various departments. As well as overseeing day to day operations of the Starbucks team. Certified batista.