Robert Hudman
Pearland,TX
Summary
Organized Senior Service Technician with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
23
23
years of professional experience
Work History
Senior Service Technician
Century Elevators
09.2015 - Current
Service Technician
McDonough Elevator Rentals
09.2006 - 09.2015
General Manager
Jiffy Lube Int’l
10.2005 - 09.2006
- Prepared annual budgets with controls to prevent overages
- Drove business growth while leading operations, strategic vision-, and long-range planning
- Identified trends in customer marketplaces to develop valuable solutions
- Introduced new methods, practices, and systems to reduce turnaround time
- Reduced costs, managed delivery schedules, and performed risk analysis to improve overall profitability
- Assessed reports to evaluate performance, develop targeted improvements and implement changes
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity
- Developed effective business plans to align strategic decisions with long-term objectives
- Implemented operational strategies and effectively built customer and employee loyalty
Lead technician, Head Supervisor
Exxon Mobil
01.2004 - 01.2006
- Commissioned third-party vendors and technicians to augment on-site technical support assets
- Supervised end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution
- Maintained accurate records of malfunctions, installations and service calls according to guidelines
- Managed daily activities, assigned tasks to specific staff members, and utilized proven management techniques to cut workflow downtime and maximize revenues
- Mentored junior technicians in maintenance, repair, and reporting duties
- Fostered relationships with internal and external customers
- Managed, fixed, and maintained up-to-date knowledge on systems
- Validated adherence to best practices, quality standards, and customer specifications
- Performed troubleshooting and diagnosis of malfunctioning equipment
- Devised and implemented safety programs, encouraging team members to take time to analyze situations and determine the best course of action
- Tested components and systems to evaluate performance and identify concerns
- Prioritized tasks and planned workflows to meet operational targets
Assistant General Manager
Jiffy Lube Int’l
01.2004 - 10.2005
- Training of hourly employees to perform store services - Inventory control, setting up plan-o-grams, recovering store shelves from being shopped - State licensed vehicle inspector
Customer Service Manager
Office Depot
11.2001 - 12.2003
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Controlled resources and utilized assets to achieve qualitative and quantitative targets
- Resolved concerns with products or services to help with retention and drive sales
- Completed special projects by using effective decision making, critical thinking, and time management skills
- Assisted with pricing questions, inventory availability, and changes to existing order and shipping information
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
Office Depot
01.2002 - 01.2003
- Sales and Personal Awards, Exceeded Configure-To-Order computer sales with extended warranties, resulting in top sales position in the district and region - Employee of the Month awards for January and May 2002
Education
degree - Business Administration
Alvin Community College
Alvin, TXDiploma - General Studies
Pearland High School
Pearland, TX05.1997
Skills
- Computer Hardware and Software
- Construction, repair, and maintenance of Windows-based computer systems standards in field of information technology
- Proficient in
- Microsoft Windows 7, Internet applications, and Microsoft Office including Word, PowerPoint, Outlook, and Excel
- Electrical System Maintenance
- ASE Certified
- Emissions Controls
Timeline
Senior Service Technician
Century Elevators
09.2015 - Current
Service Technician
McDonough Elevator Rentals
09.2006 - 09.2015
General Manager
Jiffy Lube Int’l
10.2005 - 09.2006
Lead technician, Head Supervisor
Exxon Mobil
01.2004 - 01.2006
Assistant General Manager
Jiffy Lube Int’l
01.2004 - 10.2005
Office Depot
01.2002 - 01.2003
Customer Service Manager
Office Depot
11.2001 - 12.2003
degree - Business Administration
Alvin Community College
Diploma - General Studies
Pearland High School
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