Results-driven servant Leader with over 14 years of experience in overseeing daily operations of Army and Supply Chain Logistics. Proven track record in optimizing productivity, ensuring safety compliance, and delivering exceptional customer service.
Overview
13
13
years of professional experience
Work History
Flow Operations Manager
Amazon Air
09.2022 - Current
Responsible for leading team of 330 associates, providing guidance, training, and support to ensure efficient and effective operations
Developed and implemented strategies to improve operational efficiency, reduce costs, and enhance productivity
Monitored key performance indicators and implemented corrective actions as needed
Ensured compliance with all safety regulations and protocols, conducting regular inspections and audits to identify and address potential hazards
Implemented safety training programs to promote culture of safety among associates
Monitored customer feedback and implemented improvements based on feedback to drive customer satisfaction
Worked closely with cross-functional teams, including logistics, maintenance, and quality assurance, to ensure smooth operations and timely delivery of services
Managed budget for KAFW air site, including expense control, cost analysis, and resource allocation, to achieve financial targets
Proactively identified operational challenges and implemented solutions to improve processes, reduce downtime, and resolve issues promptly
Effectively communicated with associates, senior management, and external stakeholders to provide updates, address concerns, and ensure alignment with organizational goals.
Operations Area Manager
Nike Distribution Center
08.2017 - 08.2022
Ensures that all department safety, quality, service and performance objectives are met or exceeded
Directs department business processes to receive, process and reconcile product timely and accurately to customers
Analyzes area performance, for business improvement and daily reports
Implements Departmental safety campaigns to ensure health and welfare of team members is of highest importance
Ensures consistent quality goals are set and encourage continual process improvement at all levels
Responsible for implementing projects to improve inventory accuracy within order selection and processing department
Plans and communicates business operation processes to managers and up to 150 full-time employees
Initiates and leads projects with Nike Logistics System team members to drive process improvement
Led small team’s initiative to make department operations simple, scalable and flexible while empowering associates
Executes department goals identified by business plans while ensuring a high level of accuracy and timeliness
Operations Officer
United States Army
01.2016 - 05.2017
Hours per week
Responsible for daily operations and training of 900-soldier unit, which provided combat service support to organization of over 3,000 soldiers
Directed personnel resourcing in order to provide logistical support to units during training exercises
Coordinated operations with other members of command staff, including battalion intelligence, logistics, civilian affairs and communications officers
Managed current and future operational logistics planning; Monitored daily logistical resupply operations
Directed organization's annual and quarterly training plan to meet Department of Defense readiness requirements
Implemented Squadron Digital Training Management System program and wrote five Standard Operating Procedures
Planned and coordinated with companies in preparation for weapons qualification ranges and training events
Budget Officer
United States Army
01.2015 - 01.2016
Hours per week
Forecasted and prepared the organization's annual budget for fiscal year 2016 valued at $40M
Drafted and spearheaded a new $3.8M heavy equipment maintenance support contract; increased maintenance operational readiness rated from 65% to 90% during a six-month period
Analyzed the previous year’s budget and forecasted an increase of $12M for fiscal year 16 from Forces Command
Monitored, tracked, and executed obligations and expenditures throughout the fiscal year
Researched and compiled historical spending reports to highlight past spending trends and forecast funding shortfalls
Developed presentations and reports for commanders on the status and availability of funds and the status of projects
Initiated Service Contract Approval Requests in order to request contracting services valued over $5M
Managed the Regiment’s Government Purchase Card credit account and maintained responsibility of audits on over 10 accounts
Logistics Officer in Charge
United States Army
11.2012 - 01.2014
Hours per week
Responsible for the supply, transportation, logistics, maintenance and budget issues within the organization of 1,200 soldiers
Forecasted and developed the organizations yearly budget request for over $9M
Managed 20 supply technicians throughout the organization to ensure policies and procedures were followed
Generated over 100 purchase requisitions, checked requisitions, corrected quantities, submitted to proper agencies
Coordinated and managed the turn-in process of unserviceable equipment within the organization
Supervised annual physical inventory checks of non-expendable property and equipment and reconciled discrepancies
Developed plans, procedures, and instruction for the implementation of the Army’s Logistics Information Systems to increase combat effectiveness
Executive Officer
United States Army
11.2011 - 11.2012
Afghanistan 60 hours per week
Coordinated and guided all company field, airborne, and classroom training to ensure 100 soldiers maintained proper efficiency and education, in order to accomplish missions safely and effectively
Supervised Supply Technician and Contract Specialist in daily supply accountability and records activities
Organized and managed signing of 25 hand receipts valued over $11M
Organized logistical missions with headquarters staff, providing supplies and services to soldiers during training exercises
Coordinated with item managers to expedite shipments of critical equipment shortages
Created and maintained record filing system in preparation of Department of Army mandated inspections
Ensured over $11M worth of organizational property, and personal items were properly transported state side by land, sea and air to Afghanistan in support of Operation Enduring Freedom
Maintenance Platoon Leader
United States Army
01.2011 - 10.2011
Hours per week
Maintained and managed over $11M worth of organizational property in Field Maintenance Company
Analyzed plans, organized safety policies and procedures, and conducted risk assessments for operations and combat patrols
Led and ensured welfare, training and professional development of 18 senior specialists and 23 logistical technicians
Performed weekly inspections to ensure proper utilization of safety logs, hand receipts, inventories, maintenance, and proper application of arms room Standard Operating Procedures
Education
Combined Logistics Captain Career Course -
Army Logistics University
Fort Lee
11.2014
B.S - Business Management
North Carolina Agricultural &Technical State University, Logistics University Fort Lee
Greensboro, NC, VA
12.2008
Skills
Logistics Oversight
Process Improvement
Project Leadership
Work Flow Planning
Performance Monitoring
Performance Reporting
Timeline
Flow Operations Manager
Amazon Air
09.2022 - Current
Operations Area Manager
Nike Distribution Center
08.2017 - 08.2022
Operations Officer
United States Army
01.2016 - 05.2017
Budget Officer
United States Army
01.2015 - 01.2016
Logistics Officer in Charge
United States Army
11.2012 - 01.2014
Executive Officer
United States Army
11.2011 - 11.2012
Maintenance Platoon Leader
United States Army
01.2011 - 10.2011
Combined Logistics Captain Career Course -
Army Logistics University
B.S - Business Management
North Carolina Agricultural &Technical State University, Logistics University Fort Lee