Robert Hughes
Service Manager
Ashburn,VA
Summary
Young and hungry hospitality professional with nearly 10 years of experience in the industry.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Service Manager
Davio's
11.2022 - Current
- Consistently scheduled and maintained FOH labor under 7%.
- Improved liquor costs from 27% to under 22%.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Front of House Manager
Founding Farmers
05.2022 - 11.2022
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Event Sales Manager
Crosskeys Vineyard And Winery
11.2021 - 05.2022
- Facilitated business by implementing practical networking techniques.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Operations/Tasting Room Manager
Crosskeys vineyard
08.2019 - 11.2022
- Trained and guided team members to maintain high productivity and performance metrics.
- Having a working knowledge of the tasting room menu, products, partner wineries and procedures.
- Taught proper tasting techniques to both restaurant employees and interested members of public.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Events Team Coordinator
Veritas Vineyard And Winery
03.2016 - 08.2019
- Espoused results-oriented management strategies throughout leadership structure to enhance focus on primary objectives.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Education
Bachelor of Arts - HOSPITALITY managment, General Business
James Madison University
Harrisonburg, VA12.2021
Timeline
Service Manager
Davio's
11.2022 - Current
Front of House Manager
Founding Farmers
05.2022 - 11.2022
Event Sales Manager
Crosskeys Vineyard And Winery
11.2021 - 05.2022
Operations/Tasting Room Manager
Crosskeys vineyard
08.2019 - 11.2022
Events Team Coordinator
Veritas Vineyard And Winery
03.2016 - 08.2019
Bachelor of Arts - HOSPITALITY managment, General Business
James Madison University
Certification
- Serv Safe
- Serv Safe Allergens
- TiPs
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