Summary
Overview
Work History
Education
Skills
Affiliations
Websites
Timeline
Generic

Robert Humphrey

Oak Lawn,IL

Summary

Results-driven professional with over 6 years of experience in transportation and logistics, excelling in high-pressure environments. Proven ability to support team operations and deliver exceptional customer service while ensuring compliance. Currently transitioning into healthcare technology with expertise in CRM systems and medical terminology. Prepared to provide educational and technical support in cardiac rhythm management.

Overview

11
11
years of professional experience

Work History

Bus Operator

Chicago Transit Authority
Chicago, USA
01.2017 - Current
  • Delivered safe, timely, and efficient service to over 500 daily passengers in fast-paced urban routes.
  • Utilized digital communication and GPS-based CRM systems for real-time updates and route optimization.
  • Applied conflict resolution, customer education, and ADA accommodation knowledge in diverse community settings.
  • Maintained compliance with transit safety protocols and mechanical inspections, comparable to FDA-regulated operations.

Sales Development Representative (Sales Bootcamp)

Course Careers
Chicago, IL
11.2022 - 01.2024
  • Attended educational workshops to stay abreast of new developments in the field.
  • Prepared weekly reports on sales activity for management review.
  • Analyzed performance metrics to assess effectiveness of sales initiatives.
  • Developed relationships with existing customers to increase sales opportunities.
  • Tracked progress against goals using CRM software programs such as Salesforce.
  • Monitored competitor activities and kept abreast of changes in the marketplace.
  • Created presentations to demonstrate features and benefits of company offerings.
  • Conducted market research to identify new business opportunities.
  • Gathered customer requirements and provided product information to meet their needs.
  • Provided timely follow-up after initial contact for further customer engagement.
  • Identified potential clients through market research and cold-calling.

Ramp Supervisor

Southwest Airlines
Chicago Midway Airport, USA
01.2015 - 01.2017
  • Directed time-sensitive aircraft turnarounds, coordinating with ground crews, vendors, and internal flight operations.
  • Trained new staff on FAA/TSA guidelines, operational workflow, and safety procedure documentation.
  • Applied team management and equipment troubleshooting in high-stakes environments, similar to clinical urgency in CRM device use cases.

Education

Bachelor of Business Administration -

University of Phoenix

Certificate in Information Assurance and Security -

University of Phoenix

General Management Certificate -

University of Phoenix

Associate of Applied Science - Automotive Technology

Kennedy-King College

Skills

  • CRM Product Support
  • Relationship Management
  • Technical Documentation
  • Microsoft Office
  • Cross-Functional Team Collaboration
  • Healthcare Protocol Adherence
  • Conflict resolution
  • Safety compliance
  • Customer education
  • Performance analysis
  • Market research
  • Time management
  • Effective communication
  • Team leadership
  • Problem solving
  • Relationship building
  • Customer relations skills

Affiliations

  • Phi Beta Sigma Fraternity Inc.
  • National Society of Collegiate Scholars

Websites

Timeline

Sales Development Representative (Sales Bootcamp)

Course Careers
11.2022 - 01.2024

Bus Operator

Chicago Transit Authority
01.2017 - Current

Ramp Supervisor

Southwest Airlines
01.2015 - 01.2017

Bachelor of Business Administration -

University of Phoenix

Certificate in Information Assurance and Security -

University of Phoenix

General Management Certificate -

University of Phoenix

Associate of Applied Science - Automotive Technology

Kennedy-King College

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