Robert Hundley
Augusta,Michigan
Summary
Seasoned professional dedicated to cultivating excellence within sales and operational environments, and establishing a dynamic and quality-driven sales culture that leads to remarkable enhancement of performance metrics. Values empowerment while guiding sales teams to reach peak efficiency, surpass goals, and consistently deliver unparalleled customer service.
Overview
17
17
years of professional experience
Work History
Director of Store Operations
LL Flooring (Formerly Lumber Liquidators)
03.2024 - Current
- Maximized profitability by identifying underperforming areas within the business and implementing targeted process improvement plans.
- Collaborated cross-functionally with other departments to achieve shared company goals and objectives.
- Established clear communication channels between team members, fostering collaboration and efficient task completion.
- .Provided strategic input in key decision-making processes affecting store operations at all levels.
- Maintained high visual merchandising standards across all store locations, creating an appealing shopping atmosphere for customers.
- Enhanced customer satisfaction through exceptional service standards and staff training programs.
- Increased store efficiency by streamlining processes and implementing innovative systems.
- Launched successful promotional events, driving increased foot traffic and sales revenues during peak periods.
- Analyzed sales data to identify trends and make informed decisions on product assortments and merchandising strategies.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Regional Manager
LL Flooring (Formerly Lumber Liquidators)
10.2015 - 02.2024
- Oversaw a dynamic team of Store Managers and Associates, focused on meeting and exceeding company sales and operational objectives
- Empowered managers and associates through tailored training, career development initiatives, and performance management strategies, resulting in a high-performing team aligned with organizational goals
- Managed regional team, operations, sales, profitability, inventory, customer experience, safety, and expenses
- Consistently delivered sales results, profitability goals, and operational benchmarks while ensuring adherence to policies, safety standards, and regulatory requirements
- Implemented effective business processes, sales techniques, and completed root cause analysis to identify areas for improvement, driving increased sales with both new and existing customers
- Ensured meticulous review cadence of financial records, reports, and audits, maintaining accuracy and compliance within the region
- Developed and implemented strategies to foster a high-energy, quality-focused sales culture, resulting in substantial improvements across performance metrics
- Conducted comprehensive training aimed at motivating and empowering sales teams, enabling them to efficiently achieve objectives while delivering exceptional customer service
- Facilitated clear and concise communication across teams and provided actionable insights for improvement
- Collaborated with cross-functional teams to innovate and implement strategies that continuously improved sales processes, operational efficiencies, and customer satisfaction
- Leveraged expertise in retail operations to identify inefficiencies and implement behaviors contributing to increased sales, improved customer satisfaction, and heightened operational effectiveness
- Demonstrated unwavering commitment to upholding company policies, safety standards, and legal requirements
Regional Installation Manager
LL Flooring (Formerly Lumber Liquidators)
10.2014 - 10.2015
- Assisted in developing and launching the Installation Business at LL Flooring from the onset
- Orchestrated strategic collaborations with Regional Managers, aligning efforts to drive Installation Sales and service excellence to enhance the customer experience
- Proactively monitored and managed labor costs and retail pricing, ensuring competitiveness within the region's market landscape while safeguarding profitability margins
- Stayed current on industry standards, product installation specifications, and local market dynamics, leveraging that knowledge to guide pricing strategies, promotions, and market positioning
- Obtained and managed required licenses on behalf of LLIS, consistently conducting reviews and continued competency courses to ensure compliance with licensing and permit regulations
- Managed invoice processing, ensuring accuracy and timeliness, while overseeing project completion and closure to maintain high-quality service delivery
- Aligned service provider capacity with sales and service goals and projections, collaborating with stores and Contractors in recruiting and vetting potential Independent Contractors
- Spearheaded the execution of sales strategies, analyzing sales reports, conducting store visits and site visits, and fostering positive relationships with store associates to enhance performance and drive LL Installation Sales
- Monitored and mitigated complaint frequency and severity, providing timely resolution and identifying root causes to protect profitability and uphold customer service standards
Store Manager
LL Flooring
12.2012 - 10.2014
- Led a diverse team of professionals, recruiting top-tier talent and nurturing their skills through tailored training and development plans
- Set individualized sales goals, provided continuous training and coaching, and implemented performance management strategies, resulting in enhanced productivity and a cohesive, high-performing team
- Managed multifaceted store operations encompassing sales, margin, inventory, expenses, and merchandising while ensuring strict adherence to company policies, safety standards, and regulatory requirements
- Implemented innovative strategies to maximize sales opportunities, achieving and surpassing sales plans, profitability goals, and operational benchmarks
- Cultivated a culture of unparalleled customer service, empowering associates to excel in providing an exceptional customer experience
- Fostered strong relationships with Pro-Sales and Installations, ensuring consistent presentation and maximization of business opportunities with customers
- Ensured completion of financial records, reports, and compliance documentation, maintaining accuracy and integrity in all aspects of store operations
- Implemented robust processes for accurate data entry into customer tracking databases, ensuring timely follow-ups and comprehensive notes through the entire customer sales process, thereby enhancing customer satisfaction and retention.
Project Manager
Robert Christopher Construction
09.2011 - 11.2012
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Project Specialist, Exteriors
Lowe's
05.2007 - 08.2011
- Provided expert consultation on material selection, design options, and cost estimates for exterior projects.
- Coordinated with vendors and suppliers for the procurement of materials, maintaining high-quality standards.
- Conducted site inspections to ensure adherence to design specifications and quality standards.
- Monitored project progress closely, identifying deviations from plans early on and taking corrective action as necessary.
- Enhanced client satisfaction through effective communication and timely resolution of issues.
Skills
- MS Suite/SAP/Salesforce
- Driving Profitable Sales
- Process Improvement
- Root Cause Analysis
- Business Development
- Building Employee Relationships
- Time Management
- People Development
- Enhancing Customer Experiences
- Inventory Management
- Loss Prevention
- Budgeting & Cost Control
- Change Management
- Detail Oriented
Education And Achievements
- Individual Builder License – Qualifying Officer for LL, INC
- State of Michigan LARA
- LL Flooring Top Regional Manager Award Winner 2017 & 2022
- Little League Board 2020-Present
- Watch D.O.G.S - President Thomas M. Ryan Intermediate School 2021 - Present
- Central Michigan University 2003 – 2006
- CMU Leadership Conference 2003
Hobbies and Interests
- Environmental Conservation
- Homesteading
- Learning New Skills
- Supporting Community
- Volunteering
- Snowboarding/Surfing
- Hiking/Camping
- Boating
Timeline
Director of Store Operations
LL Flooring (Formerly Lumber Liquidators)
03.2024 - Current
Regional Manager
LL Flooring (Formerly Lumber Liquidators)
10.2015 - 02.2024
Regional Installation Manager
LL Flooring (Formerly Lumber Liquidators)
10.2014 - 10.2015
Store Manager
LL Flooring
12.2012 - 10.2014
Project Manager
Robert Christopher Construction
09.2011 - 11.2012
Project Specialist, Exteriors
Lowe's
05.2007 - 08.2011
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