ROBERT HUNT
Paducah,KY
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 15 years of experience. Enthusiastic individual offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Ready to bring years of experience to the table.
Overview
16
16
years of professional experience
Work History
P3 Associate Comcast
Comcast
04.2018 - Current
- Serves as technical resource for digital care team through help forums, blogs, social media platforms
- Provides executive support to customers through public, and private messaging across digital, and social platforms
- Monitors, proactively posts, researches and reaches out to customers within company community to ensure positive experience with COMCAST.
- Makes appropriate decisions when to ban users for not following community guidelines, and when to escalate certain situations.
- Responded to numerous incoming posts from Facebook, Twitter, Community forums, Reddit.
RSA Token / PKI Admin Specialist
IBM/Ratheon
06.2016 - 04.2018
- Responsibilities included fulfilling requests for RSA Tokens /PKI devices for Raytheon/IBM employees, contractors, and business partners.
- ACE system to verify accounts to assign security level to tokens.
- REMEDY system to pull orders to process tokens.
- TMS application to print shipping labels for UPS. Processed international orders.
LEVEL II TECHNICIAN
Verizon/AFNI
01.2015 - 01.2017
- Provided in-depth look into troubleshooting customer equipment
- Submitted trouble tickets and replacement devices as necessary
- Social media customer care representative support through Facebook, and Twitter for Verizon
- Customer care representative
- Provided customer service and technical support for Verizon wireless via phone support.
LEVEL II HELP DESK
TECH VANTIV
01.2008 - 01.2014
- Provided tech support for various credit card machines including wireless devices
- Assessed merchant information and updated as needed
- Downloaded credit card machines for new and existing customers
- Walked through various transaction types of credit card transactions for merchants.
Level II Technician
CROSS SHIP TECHNICIAN ASUS
06.2007 - 09.2008
- Pull motherboards for testing to replace malfunctioning unit for RMA center
- Generate case number for customers over phone, and approved RMA if previous troubleshooting efforts fail
- Provide telephone support to customers that have issues with motherboards.
Education
Associate in Electronics Engineering Technology - Science
Sullivan University
Louisville, KY04.2007
GENERAL DIPLOMA - General Studies
Pleasure Ridge PARK HS LOUISVILLE
Louisville, KY05.1988
Skills
- Sit/Stand forklift operator
- Building computers including hardware and software
- Gaming through computer, PS4, PS5
- Personal website designing
Timeline
P3 Associate Comcast
Comcast
04.2018 - Current
RSA Token / PKI Admin Specialist
IBM/Ratheon
06.2016 - 04.2018
LEVEL II TECHNICIAN
Verizon/AFNI
01.2015 - 01.2017
LEVEL II HELP DESK
TECH VANTIV
01.2008 - 01.2014
Level II Technician
CROSS SHIP TECHNICIAN ASUS
06.2007 - 09.2008
Associate in Electronics Engineering Technology - Science
Sullivan University
GENERAL DIPLOMA - General Studies
Pleasure Ridge PARK HS LOUISVILLE
Similar Profiles
Ailine KofeloaAiline Kofeloa
Tech Support Customer Service at ComcastTech Support Customer Service at Comcast
Jerry FennellJerry Fennell
Regional Fiber Tech at ComcastRegional Fiber Tech at Comcast
Jessica HurdJessica Hurd
SR. Residential Installation Technician at ComcastSR. Residential Installation Technician at Comcast
Kimberly McGillicuddyKimberly McGillicuddy
Advanced Project Manager at ComcastAdvanced Project Manager at Comcast
Eddy HernandezEddy Hernandez
Store Manager of Operations at Advance Auto PartsStore Manager of Operations at Advance Auto Parts