Robert Hurd
Yelm,United States
Summary
Detail-oriented professional with hands-on experience in identifying, investigating, and responding to information security alerts. Skilled in searching through data sets to detect threats and anomalies, as well as administering metrics to maintain security processes and controls. Committed to helping businesses safeguard sensitive data from hackers and cyber-criminals. Recent graduate with foundational knowledge in Cybersecurity Management, bringing hands-on experience gained through academic projects and internships. Strong teamwork, problem-solving, and time-management skills have prepared for a career focused on making meaningful contributions with commitment and drive.
Overview
8
8
years of professional experience
6
6
Certification
Work History
Cyber Security Engineer
LTIMindtree
12.2023 - Current
- Worked with teams to develop company-wide information assurance, security standards and procedures.
- Coordinated with third-party security information and event management (SIEM) providers to maintain protections and predict threats.
- Developed and maintained company-wide endpoint security solutions.
- Implemented necessary controls and procedures to protect information system assets from intentional or inadvertent modification, disclosure or destruction.
- Authored security and vulnerability reports, detailing logged incursions and suggesting remediation efforts.
- Offered preventive training to harden personnel against intrusion vectors such as phishing, ransomware and more.
- Managed company Bring Your Own Device program, onboarding employee devices and verifying absence of inherent security threats.
- Worked with business partners to balance requirements, security and risk reduction.
- Translated strategy into solutions and operating models by leading or managing others,
- Created frameworks by designing and developing technical solutions.
- Designed, installed and configured email encryption gateways with data loss prevention.
- Performed network troubleshooting to isolate and diagnose common problems.
- Engaged business and technology stakeholders to gather goals and requirements.
Cloud Support Engineer
LTIMindtree
09.2023 - 12.2023
- Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
- Provided technical leadership and delivered innovative products and services to address customer specific requirements.
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
- Understood client needs and objectives by conducting proactive customer and data analysis.
- Used metrics to monitor application and infrastructure performance.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Diagnosed and executed resolution for network and server issues.
- Provided faculty and staff with security software and network configuration support.
- Paid attention to detail while completing assignments.
Cloud Support Engineer
BrickRed Systems
08.2022 - 09.2023
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Partnered with infrastructure teams on evaluation and feasibility assessments of new systems and technologies.
- Understood client needs and objectives by conducting proactive customer and data analysis.
- Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
- Provided technical leadership and delivered innovative products and services to address customer specific requirements.
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
- Used metrics to monitor application and infrastructure performance.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
Caregiver
Catholic Community Services
05.2021 - 08.2022
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
assisted living caregiver
Northwest Supported Living
01.2021 - 05.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted disabled clients to support independence and well-being.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Offered companionship and kindness to elderly patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Maintained clean, safe, and well-organized patient environment.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
Customer Service Representative
Continuum Global Solutions
02.2020 - 08.2020
- Delivered exceptional customer service by handling inbound calls regarding billing inquiries, technical issues, and account management for Verizon customers.
- Resolved customer complaints efficiently by listening attentively, identifying problems and offering solutions, and when necessary escalating the call to the appropriate department.
- Educated Verizon customers on Verizon's products, services and promotions to improve customer satisfaction and increase sales opportunities.
- 7 months
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Security Guard
Pacific Security
06.2019 - 09.2019
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Checked and verified photo identification prior to granting facility access.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Army Combat Engineer
US Army
09.2017 - 03.2019
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Constructed floating bridges and temporary roadways to facilitate movement of large convoys of equipment and personnel to and from battle areas.
- Located mines through both visual means and use of mine detectors, neutralizing all enemy threats and booby traps.
- Operated multiple types of heavy equipment to prepare roads, runways and bunkers.
- Conducted ground reconnaissance for roads, bridges and tunnels and reported findings to commander.
- Directed installation and removal of minefields in combat operations areas, often working under time constraints and in volatile geographic areas.
- Performed quality control by creating rosters, spreadsheets and other documentation to identify company inventory.
- Provided strategic plotting and navigation for warfare areas.
- Managed weapon handling, delivery, and shipping systems.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
Education
Master of Science - Cybersecurity Management
American InterContinental University
Chandler, AZ07.2025
Bachelor of Science - Software Engineering
American InterContinental University
Chandler, AZ06.2022
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Potomac State College of West Virginia University
01.2013
Skills
- Technical Support
- Cyber Risk Management
- Cybersecurity
- Access control
- Cloud security
- Disaster recovery planning
- Cybersecurity frameworks
- Compliance management
- Vulnerability assessment
- Threat analysis
- Application security
- Network security
- Malware analysis
- Remote assistance
- Project management
- Web security
- Customer education
- Technical support
- Technical documentation
- Technical writing
- Remote support
- Troubleshooting and Diagnostics
- Ticketing systems
- Technical analysis
- Security protocols
- Troubleshooting skills
- Debugging skills
Certification
- Microsoft Defender for office
- Microsoft Defender for Endpoint foundational
- Microsoft Defender for Endpoint - Advanced Training
- Microsoft Defender for Endpoint - Foundational Training
- Microsoft security and compliance
Timeline
Cyber Security Engineer
LTIMindtree
12.2023 - Current
Cloud Support Engineer
LTIMindtree
09.2023 - 12.2023
Cloud Support Engineer
BrickRed Systems
08.2022 - 09.2023
Caregiver
Catholic Community Services
05.2021 - 08.2022
assisted living caregiver
Northwest Supported Living
01.2021 - 05.2021
Customer Service Representative
Continuum Global Solutions
02.2020 - 08.2020
Security Guard
Pacific Security
06.2019 - 09.2019
Army Combat Engineer
US Army
09.2017 - 03.2019
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Potomac State College of West Virginia University
Master of Science - Cybersecurity Management
American InterContinental University
Bachelor of Science - Software Engineering
American InterContinental University