Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

ROBERT HURT

PINSON,ALABAMA

Summary

Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.

Overview

23
23
years of professional experience

Work History

Server

Red lobster
Birmingham , AL
12.2015 - 11.2024
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took orders from customers accurately and in a timely manner.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Provided excellent customer service to ensure satisfaction.
  • Followed health safety guidelines when preparing and serving food products.
  • Delivered food orders promptly and courteously.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Assisted in training new servers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

Manager

Red Lobster
BIRMINGHAM, AL
02.2023 - 12.2023
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Recruited and trained new employees to meet job requirements.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Monitored service performance metrics to identify areas of improvement.
  • Ensured compliance with applicable laws and regulations related to services provided.
  • Developed strategies for improving customer experience through enhanced product features or improved processes.
  • Conducted performance reviews and provided constructive feedback to staff members.
  • Conducted weekly and monthly inventory
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Hired and trained service department staff to drive performance.
  • Motivated and supported employees to maintain low turnover.
  • Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
  • Handled customer complaints and resolved issues promptly to maintain positive relationships.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Supervisor

RICHEY CONSTRUCTION
PINSON, AL
11.2008 - 03.2012
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.

SERVER

Applebee's Grill + Bar
TRUSSVILLE, AL
01.2008 - 10.2008
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took orders from customers accurately and in a timely manner.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Provided excellent customer service to ensure satisfaction.
  • Followed health safety guidelines when preparing and serving food products.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

13E FDC

US Army
Fort Bragg, NC
10.2001 - 04.2007
  • CREATE TRAINING SCHEDULES, GUARD SCHEDULING
  • ASSISTED PERSONEL WITH ALL ADMINISTRATIVE NEEDS WITHIN THE COMPANY.
  • CONDUCTED MONTHLY INVENTORY CHECKS
  • DRIVER FOR COMPANY FIRST SERGENT
  • LEAD DAILY PHYSICAL TRAINING.
  • PROCESSED INCOMING AND OUTGOING PERSONEL.

Education

GED

Jefferson State Community College
Birmingham, AL
05-2001

Skills

  • Table Setting
  • Safe Food Handling
  • Table Bussing
  • Order Management
  • Guest Engagement
  • Food inspection
  • Supply Restocking
  • Item promotion
  • Guest Relations Management
  • High-volume dining
  • Performance Improvement
  • Regulatory Compliance
  • Point of Sale (POS) system operations
  • Sales expertise
  • Liquor, wine, and food service
  • Positive and professional
  • Strong Work Ethic
  • Quality Control
  • Food handling
  • Inventory Management
  • Time Management

Accomplishments

Purple hear

2 Army Commendation Medals

2 Army Achievement Medal

Operation Iraqi Freedom Medal

Operation Enduring Freedom Medal

2 Army Service Medals

Presidential unit Citation

Timeline

Manager

Red Lobster
02.2023 - 12.2023

Server

Red lobster
12.2015 - 11.2024

Supervisor

RICHEY CONSTRUCTION
11.2008 - 03.2012

SERVER

Applebee's Grill + Bar
01.2008 - 10.2008

13E FDC

US Army
10.2001 - 04.2007

GED

Jefferson State Community College

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ROBERT HURT