Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Hyrmer

Youngstown,OH

Summary

Highly motivated and enthusiastic with great attention to detail, dedicated to providing a positive experience for clients as well as supporting and collaborating with fellow colleagues. Ability to learn and adapt to changing technology and use critical thinking skills to solve problems and use time efficiently. Numerous years of experience of providing excellent customer service. Bachelor of Science in Recording Arts, specialized in using computer software programs for music production and audio enhancements. Currently enrolled at Purdue Global and pursuing a Master of Business Administration (MBA). Highly proficient in Microsoft Office including Excel. Interested in an opportunity to apply the knowledge and skills I've gain to further advance at key bank and eventually enroll in the LEAP program to become a licensed banker.

Overview

4
4
years of professional experience

Work History

Float Teller

KeyBank
07.2024 - Current
  • Replaced grievances with new opportunities for clients.
  • Assisted with mobile banking and reviewed transaction history for clients.
  • Collaborated with team members to ensure the success of daily operations.
  • Demonstrated strong attention to detail when processing checks, deposits, withdrawals, and loan payments.
  • Established trust among clientele through maintaining confidentiality of sensitive financial information during interactions.
  • Maintained secure cash handling procedures and drawer balancing.
  • Adapted quickly to changing priorities within the different branches.
  • Strengthened relationships with customers through active listening and effective communication skills.

Customer Care Representative

Cvs Health
08.2023 - 07.2024
  • Helped members solve issues regarding their Medicare Part D prescriptions
  • Process transactions for members.
  • Express empathy and understanding throughout the phone calls.
  • Willingness to adapt to a changing schedule and worked for overtime opportunities.
  • Contact pharmacies and doctor offices on members behalf for prior authorizations and claims.
  • Help with website assistance and troubleshooting issues
  • Follow HIPAA guidelines on every inbound call.
  • Received 40-60 calls per day.

Sales

The Walt Disney Company
01.2023 - 10.2023
  • Support a business environment that focuses on responding to the needs of guests.
  • Conducted transactions with guests.
  • Create solutions by demonstrating how to use the self-checkout feature to find the item prices for guests and view information such as the passholder discount and how use to use MyDisney Experience App.
  • Worked a different schedule at multiple stores for varied shifts which requires being comfortable in new situations and circumstances, while also adjusting to each store’s policies and operations.
  • Collaborate with other cast members to achieve the goals and mission of each store.
  • Assess and support merchandise replenishment at Disney Shops to ensure products are fully stocked and displayed.
  • Help de-escalate conflict by being friendly and suggesting solutions when customers may be frustrated.

Custodian Host

The Walt Disney Company
02.2022 - 01.2023
  • Managed specific areas of Disney’s Boardwalk Resort to ensure cleanliness and safety.
  • Self-managed time to complete and exceed daily assignments to create a safe and enjoyable environment for the guests.
  • Interacted with guests and assisted with questions and guidance about the resort and Disney Parks.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Uber Partner

Uber
09.2020 - 11.2022
  • Provided customer satisfaction by delivering professional service as an Uber Partner.
  • Developed strong time-management skills to ensure proper timing on pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform.
  • Built rapport with passengers through friendly conversation and attentive listening.

Education

General Studies -

The Ohio State University

Master of Business Administration -

Purdue Global University
02.2025

Bachelor of Science -

Full Sail University
Winter Park, FL
01.2022

Skills

  • Proficient in MS Office (Outlook, Excel, Word, PowerPoint), Pro tools, Fl Studio, Dante and other electronic document applications
  • Passion for using excel to run data analysis and enjoy working with data and statistics
  • Strong time management skills, able to work fulltime hours and complete weekly school assignments
  • Able to multitask, and converse with guests while using new and different innovative software programs
  • Strong communication skills and trained in business communications and writing
  • Detail oriented
  • Strong partnership and leadership skills as demonstrated in academic group projects and in the work setting
  • Experience Processing transactions with ability to follow directions and adapt to policies and direction from authority figures in the business setting
  • Focus on relationship building with passion, drive and commitment
  • Cash handling expertise
  • Banking Product Knowledge

Timeline

Float Teller

KeyBank
07.2024 - Current

Customer Care Representative

Cvs Health
08.2023 - 07.2024

Sales

The Walt Disney Company
01.2023 - 10.2023

Custodian Host

The Walt Disney Company
02.2022 - 01.2023

Uber Partner

Uber
09.2020 - 11.2022

General Studies -

The Ohio State University

Master of Business Administration -

Purdue Global University

Bachelor of Science -

Full Sail University

Similar Profiles

CREATE PROFILE
Robert Hyrmer