Robert I. Acosta
Aurora,IL
Summary
Dedicated Shift Leader with a proven track record in reviewing team tasks to ensure top-notch quality. Possessing an engaging and personable coaching style that maximizes team productivity. Consistently recognized for hard work, attention to detail, and goal achievement throughout career. Strong work ethic and commitment to excellence embolden confidence in the ability to contribute to the success of any organization.
Overview
6
6
years of professional experience
Work History
Shift Supervisor/Manager
Red Robin Gourmet Burgers and Brews
08.2022 - 09.2023
- As any other Supervisor/Manager position, responsibilities in both Front and Back of House were comprised of, but were not limited to; Overseen Host Stand, when necessary, to maintain a smooth flow of business while remaining mindful of fair opportunity and treatment among both employees and guest.
- Assist Bar area with pouring and mixing beverages in high volume with speed and precision.
- Taking new orders/phone calls for takeout or dine in reservations if needed Strong Communication and transparency with guests and employees to ensure both feel their needs are met and voice is heard.
- Assisted in Kitchen if the need arose to ensure ticket times were kept short and food hot.
Operations Director
Jefferson Tap & Grill
02.2020 - 03.2020
- As Operations Director, tasks to ensure that guest and employee experiences are at peak satisfaction included; Expected to communicate with the guests and employees in order to defuse and/or prevent any inconveniency
- Responsible for taking the inventory of liquors, wines, and beers along with assisting with orders
- Assisted with any regular front of the house tasks whenever needed to ensure a steady organized environment
- Organized and documented daily records at the end of day including; Sales, the deposit, safe audit, and employee tip outs.
Operations Manager/Assistant General Manager
Bulldog Ale House
08.2019 - 12.2019
- Expected to uphold the proper “Bulldog Ale House” standards within the environment for both the guests and the employees alike
- Responsibilities to ensure total satisfaction were, but were not limited to; Creating and communicating employee schedule for all front of house
- Acknowledging and tending to any and all issues and obstacles presented
- Took note and recorded Inventory throughout the building and assisted in reordering the products to set building up for success and to operate with proper conditions
- Responsible for keeping building fully staffed along with the duties of interviewing, hiring, and training new employees when needed or requested
- Ensuring other operations within the building are assisted when needed such as The Expediter Line, The Host Stand, The Front of House Floor, The Bar, and other dynamics of Bulldog Ale House
- Handle and take care of “end of day records” such as the Deposit, Daily Sales, Summary for the Day, Safe Audit, Payments made for the Day, Invoices along with Server and Bartender Tip Check Out Reports and other Duties.
Shift Manager/Assistant General Manager
Pete Miller's Steak and Seafood
04.2019 - 08.2019
- Responsible for maintaining proper standards and expectations related to the restaurant, guests, and employees
- Tasks included, but were not limited to; Trained new employees to company standards and equipped them with the knowledge required to succeed within Pete Miller's standards
- Assisted with marketing strategies, menu development including food & drink specials, interviewing new candidates, and assisted with in-house changes to heighten proficiency & convenience
- Responsible for opening duties, closing duties, and most tasks in between such as inventory, financials, ensuring guest satisfaction, and maintaining a positive atmosphere for guests and employees alike.
Server/FOH Manager
Black Rock Bar & Grill
02.2018 - 11.2018
- FOH Manager: Responsible for the smooth process of all operations and employees in the Front of the House
- Delegated any necessary tasks to uphold restaurant standards
- Server: Interacting and serving guests with speed & precision, while ensuring all their needs are met
- Along with, running food and drinks to any tables necessary
- Trained new employees with the necessary skills and knowledge to succeed
- Assisted and answered any and all Questions for employees
- Relayed any information to guests to ensure they are accommodated, established a comfortable experience
- Assisted with tasks outside the Front of House when free time was available.
Education
High School Diploma -
West Aurora High School
Aurora2013
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Training and mentoring
- Cash handling expertise
Locations
- Aurora, IL
- Oswego, IL
- Montgomery, IL
- Yorkville, IL
References
References at the ready upon request.
Timeline
Shift Supervisor/Manager
Red Robin Gourmet Burgers and Brews
08.2022 - 09.2023
Operations Director
Jefferson Tap & Grill
02.2020 - 03.2020
Operations Manager/Assistant General Manager
Bulldog Ale House
08.2019 - 12.2019
Shift Manager/Assistant General Manager
Pete Miller's Steak and Seafood
04.2019 - 08.2019
Server/FOH Manager
Black Rock Bar & Grill
02.2018 - 11.2018
High School Diploma -
West Aurora High School
Similar Profiles
Nolan ValyouNolan Valyou
Server Trainer at Red Robin Gourmet Burgers and BrewsServer Trainer at Red Robin Gourmet Burgers and Brews
Lena BoddenLena Bodden
Host at Red Robin Gourmet Burgers and BrewsHost at Red Robin Gourmet Burgers and Brews
Kaitlyn HenryKaitlyn Henry
Restaurant Hostess at Red Robin Gourmet Burgers And BrewsRestaurant Hostess at Red Robin Gourmet Burgers And Brews