Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Robert Isbell

Hanlontown,IA

Summary

Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and exceeding growth goals. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Sales Agent

Fcis Insurance
Forest City, IA
03.2017 - Current
  • Led discussions with prospective clients over phone calls and face-to-face to sell insurance products.
  • Evaluated prospective clients' insurance necessities and suggested tailored policies.
  • Compiled and organized various essential insurance documentation.
  • Coordinated with carriers to create policies that met specific appetites and guidelines.
  • Traveled as needed to various events and enterprise locations for job responsibilities.
  • Oversaw Tobin Agency operations following its acquisition between 2020 and 2022.
  • Supervised Tobin Agency staff, managed schedules, assigned roles, reviewed objectives and took disciplinary action when necessary.
  • Managed Tobin Agency budget and Dealer Incentive program, providing monthly reports.
  • Fulfilled management responsibilities while maintaining performance as a sales agent.
  • The 'Tobin Agency' brand was discontinued in July 2022. Management and reporting were shifted to FCIS enterprise staff.

Underwriter I

National Interstate Insurance
Richfield, OH
08.2001 - 02.2017
  • Served as RV Underwriter from 2014 thru 2017. Helped the product management team improve the loss ratio through equitable underwriting practices.
  • Maintained up-to-date knowledge of industry trends, regulations and compliance requirements.
  • Leveraged customers' history, industry, and demographic information to calculate appropriate renewal rates or take underwriting action as needed based on appetite.
  • I was an outside marketing representative from 2010 to 2014. Built rapport with existing RV specialist agent partners and was able to grow the number of partner agents during my tenure.
  • Worked with partner agents to set and achieve manageable growth goals to achieve performance contingencies.
  • Travel to partner agencies as needed to maintain relationships and ensure compliance with underwriting and documentation requirements.
  • Role included developing continuing education content approved by various departments of insurance and presenting material to partner agents. Also included reporting CE credit to appropriate agencies.
  • Managed an internal service team of licensed agents to dedicated provide support on a fee basis to agent partners. I managed this team from 2008 to 2010.
  • Was the companies first inside sales agent for an internal agency that specialized in RV insurance. Filled this role from 2001 thru 2009.
  • Responsible for building rapport with prospective clients and offering them insurance solutions to meet their needs.
  • Travel to and from trade shows and events to promote company products and services.

Education

Some College (No Degree) - Aeronautical Engineering

University of Akron
Akron, OH
01-1995

Engineering Drafting & Design

Hoover Vocational School
Canton, OH
01-1993

High School Diploma -

Lake High School
Uniontown, OH
01-1993

Skills

  • CRM software usage
  • Asset protection expertise
  • Client needs analysis
  • Upselling
  • Professionalism and ethics
  • Licensed insurance agent
  • Marketing management
  • Microsoft Office

Affiliations

  • Camping
  • Fishing
  • Auto Mechanics & Motor Sports
  • College Football

Accomplishments

  • Eagle Scout

Certification

  • Licensed Insurance Agent

References

References available upon request.

Timeline

Sales Agent

Fcis Insurance
03.2017 - Current

Underwriter I

National Interstate Insurance
08.2001 - 02.2017

Some College (No Degree) - Aeronautical Engineering

University of Akron

Engineering Drafting & Design

Hoover Vocational School

High School Diploma -

Lake High School

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Robert Isbell