Summary
Overview
Work History
Education
Skills
Timeline
Generic

ROBERT ISLAS

Aurora,CO

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience

Work History

Key Holder / Team Lead

Walmart Market
07.2018 - 01.2025
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
  • Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
  • Oversaw employee schedules, optimizing labor costs while ensuring adequate staffing during business hours.

Team Lead

Walmart Super Center
09.2012 - 12.2018
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

Bakery/Deli Department Manager

Albertsons Market
12.2010 - 01.2012
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Maintained and controlled inventory of baked goods.
  • Maintained cleanliness and hygiene in bakery premises.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Managed inventory effectively, reducing waste and maintaining optimal stock levels for increased sales.

Customer Service Manager

King Soopers
05.2008 - 11.2010
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Education

High School Diploma - undefined

Sheridan High School
Sheridan, Colorado
05.2007

Skills

  • Staff Oversight
  • Customer Service Management
  • Customer Service
  • Personnel Scheduling
  • Daily Reporting
  • Training and Mentoring
  • Team Member Development
  • Cash Handling
  • Safety Enforcement
  • Inventory Monitoring
  • Sales Coaching
  • Bank Deposits
  • Employee Scheduling
  • Staff Training
  • Cash handling accuracy
  • Customer service excellence

Timeline

Key Holder / Team Lead

Walmart Market
07.2018 - 01.2025

Team Lead

Walmart Super Center
09.2012 - 12.2018

Bakery/Deli Department Manager

Albertsons Market
12.2010 - 01.2012

Customer Service Manager

King Soopers
05.2008 - 11.2010

High School Diploma - undefined

Sheridan High School
ROBERT ISLAS