Robert Ivanaj
Sterling Heights
Summary
Expert in managing residential and commercial projects with a focus on quality assurance and equipment maintenance. Proven ability to build strong client relationships and enhance team collaboration, resulting in improved operational efficiency. Demonstrates a proactive approach to challenges and a commitment to continuous learning. Strong work ethic and effective communication skills drive success in dynamic team environments.
Overview
2026
2026
years of professional experience
Work History
Sole Proprietor
European Touch Painting
Sterling Heights
2017 - Current
- Managed residential and commercial painting projects from start to finish.
- Developed client relationships through effective communication and service.
- Selected high-quality materials to ensure project durability and aesthetic appeal.
- Coordinated schedules with subcontractors to optimize workflow efficiency.
- Conducted surface preparation, including cleaning and priming, prior to painting.
- Maintained tools and equipment, ensuring optimal working condition for safety.
- Implemented quality control measures during each phase of painting projects.
- Provided estimates and quotes based on client specifications and preferences.
- Created marketing materials such as brochures, flyers, ads.
- Set pricing structures according to market analytics and emerging trends.
- Provided customer service support via telephone, email, and in-person meetings.
- Researched industry trends and competition to stay ahead of market changes.
- Built and enhanced relationships with clients to boost revenue.
- Conferred with customers to understand needs and finalize purchase orders.
- Maintained inventory levels by ordering supplies when needed.
- Maintained client records and information in customer database.
- Performed regular audits of company operations to ensure compliance with regulations.
- Ensured all safety protocols were followed in the workplace at all times.
- Identified customers' individual needs by asking open-ended questions and gathering relevant information.
- Hired, supervised, and mentored staff of diverse, talented employees.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Prepared surfaces by sanding, scraping, and cleaning before painting.
- Applied various paint types using brushes, rollers, and spray equipment.
- Mixed paints and stains according to specifications for consistency and color.
- Collaborated with clients to discuss project requirements and color choices.
- Inspected finished work for quality assurance and adherence to client expectations.
- Trained junior painters on techniques, safety protocols, and equipment usage.
- Maintained a clean work environment at all times while working onsite.
- Calculated amounts of materials needed for each job.
- Repaired drywall or plaster if needed before applying paint or wallpaper treatments.
- Inspected finished projects to ensure they met quality standards prior to client acceptance.
- Selected appropriate tools and equipment such as brushes, rollers, spray guns, ladders, scaffolding, as required for each job.
- Instructed laborers on proper safety procedures when using hazardous materials or working in confined spaces.
- Provided accurate estimates of labor costs, timeframes, and material requirements for projects.
- Scheduled jobs according to customer needs and availability of resources.
- Coordinated with other contractors when necessary in order to complete projects efficiently.
- Consulted with customers regarding their preferences for color schemes and finishes prior to beginning any work.
- Kept records of supplies used during each job including paint color codes and quantities purchased.
- Applied primers and sealers to protect the surface from moisture damage.
- Mixed paints and stains to desired colors and consistency according to job specifications.
- Used power and hand tools safely and effectively.
- Primed, smoothed and cleaned trim, walls and ceilings to prepare for painting tasks.
- Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes.
- Smoothed and finished surfaces on walls, trim and cabinetry.
- Performed series of surface preparation techniques to maximize paint durability.
- Operated airless spray equipment and motorized lifts.
- Cleaned and properly stored paint equipment and supplies at end of each workday.
- Sprayed prepared surfaces with specified amounts of primers and finish coatings.
- Covered floors before prepping, priming and painting walls and ceilings to protect them from chemicals and paint.
- Removed pictures, door knobs or electric switch covers prior to painting.
- Filled cracks, holes or joints using caulking guns or putty knives.
- Constructed scaffolding and supports to complete work above ground-level.
- Washed and treated surfaces with oil, turpentine or other preparations.
- Removed old finishes by stripping, sanding or using water or abrasive blasting.
Appliance Delivery and Installation Technician
Sears
Sterling Heights
2008 - 2017
- Delivered exceptional customer service during appliance setup and troubleshooting.
- Installed appliances according to manufacturer specifications and safety standards.
- Collaborated with team members to ensure timely installation schedules.
- Maintained tools and equipment for optimal performance and safety compliance.
- Conducted thorough inspections of installations for quality assurance.
- Educated customers on appliance features and proper usage techniques.
- Assisted in training new technicians on installation procedures and best practices.
- Resolved customer concerns promptly to enhance satisfaction during installations.
- Installed new equipment according to manufacturer specifications and customer requirements.
- Dispatched to various sites to perform maintenance on failed equipment.
- Worked with team members to install and maintain equipment.
- Tested completed installations to verify functionality and compatibility with other devices.
- Performed job tasks while complying with company's safety procedures and guidelines.
- Verified that all parts were present before beginning the installation process.
- Maintained accurate documentation of installation activities.
- Assisted in training other technicians on best practices for installation procedures.
- Resolved customer complaints related to installation issues in a timely manner.
- Maintained clean tools, test equipment and work motor vehicles.
- Provided feedback to supervisors regarding any potential problems encountered during installations or repairs.
- Followed detailed instructions while installing new equipment in accordance with industry standards.
- Provided key information to customers, educating on equipment, products, and services.
- Ensured that all cables were securely connected and labeled correctly during the installation process.
- Performed troubleshooting of hardware, software, and network systems.
- Assessed customer needs and recommended appropriate products or services.
- Installed range hoods, sinks, dishwashers, disposals, ovens, microwaves, cooktops, refrigerators, and other appliances according to manufacturers' instructions.
- Checked the quality of the finished product before installation to ensure it met customer expectations.
- Assisted in the installation of new equipment and appliances according to manufacturer's specifications.
- Tested lines for continuity after installation using appropriate test instruments.
- Used ladders safely when working at heights during installation or repairs.
- Trained new hires on proper procedures related to carpet installation processes.
- Provided technical guidance to team members on installation techniques for various types of glass systems.
- Ensured compliance with local laws and regulations pertaining to meter installation and repair work.
- Cut, threaded, and bent piping as needed for installation.
Team Leader
Sunshine Painting LLC
Sterling Heights
- Led team in daily painting operations and ensured quality standards.
- Coordinated project schedules and allocated resources effectively.
- Trained new team members on safety protocols and painting techniques.
- Monitored inventory levels and ordered supplies as needed.
- Facilitated communication between clients and team for project updates.
- Implemented best practices for surface preparation and paint application.
- Resolved conflicts within the team to maintain a positive work environment.
- Oversaw compliance with safety regulations during all project phases.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Developed strategies for problem solving and conflict resolution among team members.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed daily quality assurance duties to provide feedback for improvements.
- Conducted regular performance reviews to assess individual team member progress.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Maintained daily inventory to facilitate successful material distribution.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Ensured compliance with legal and regulatory requirements in all team activities.
Education
High School Diploma -
25 Maj
Podgorica, Montenegro 05-1997
Skills
- Project management
- Quality assurance
- Surface preparation
- Equipment maintenance
- Material selection
- Customer relationship management
- Inventory management
- Team leadership
- Effective communication
- Employee training
- Time management
- Client consultation
- Safety compliance
- Purchasing and planning
- Business operations leadership
- Staff scheduling
- Business management
Languages
English
Professional
Italian
Professional
Albanian
Full Professional
Serbian
Full Professional
References
References available upon request.
Timeline
Sole Proprietor
European Touch Painting
2017 - Current
Appliance Delivery and Installation Technician
Sears
2008 - 2017
Team Leader
Sunshine Painting LLC
High School Diploma -
25 Maj