Robert Jackson
Lakeland
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Crew Member
McDonald's Restaurant
09.2013 - 10.2014
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Swing Manager
McDonald's Restaurant
10.2014 - 06.2015
- Enhanced team efficiency by implementing effective scheduling and staff management strategies.
- Increased customer satisfaction by maintaining a clean and organized restaurant environment.
- Streamlined order processing for faster service times, contributing to positive customer feedback.
- Led employee training sessions for improved performance and adherence to company standards.
- Ensured alignment with food safety regulations through regular inspections and staff education on proper handling procedures.
Assistant General Manager
McDonald's Restaurant
06.2014 - 11.2020
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Won the quarterly Bravo incentive award twice, in 2028 and 2019.
General Manager
McDonald's Restaurant
11.2020 - 08.2021
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Took a store that was the 23rd out of 26th on the scorecard and had it in the top 5 when I left, as well as turned it around from running a consistent decrease in transactions to running up 9%.
General Manager
McDonald's Restaurant
08.2021 - 03.2022
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Took the store from dead last on the scorecard to number 3 when I left.
- Continuously rn a double digit increase in both sales and transactions.
- Took the restaurant from a staffing size of 40 to 70.
- Developed 5 RTL's in the 8 months there.
General Manager
McDonald's Restaurant
03.2022 - 10.2023
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Took a store from dead last on the score card to top 3.
- Maintained a 75% voice Osat in 2023. (#1 in customer satisfaction in the Profit Center)
- Went from a level 3 Pace standing to a level 1.
- Broke the yearly record for guest counts in the store by 80,000.
- Hit $5,000,000 in sales for the first time in the stores history. (Previous high year was $3,980,000)
- Took over the store with 4 trained and certified RTL's when I left we 17.
- Maintained a staffing level of 80+ employees
- Reduced trailing twelve month turnover by 80%
- Claimed the #1 spot in the USA in Operations for two months.
- Crew connect surveys went from a 38% over all satisfaction to a 95% and a 99% intent to stay with the company.
- Graduated from GMLDP.
General Manager
McDonald's Restaurant
10.2023 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Improved trailing twelve month turnover by 35%
- Voice osat has gone from 63% to 81%
- Guest counts are +4% compared to -3% the previous three months
- Highest volume resturant in the patch for 3 straight months
- Developed 4 RTL's
- Set the store record for monthly sales in December $560,000 previous record was $522,000.
OTP Pro
McDonald's Restaurant
11.2019 - Current
- Streamlined technology infrastructure by consolidating systems and optimizing processes, leading to increased efficiency and cost savings.
- Implemented strategic initiatives for enhancing operational performance, resulting in improved customer satisfaction and business growth.
- Championed digital transformation efforts, modernizing legacy systems and increasing organizational agility.
- Managed cross-functional teams to execute complex projects on time and within budget, fostering a culture of collaboration and innovation.
Skills
- Staff Development
- Product Costing
- Employee Scheduling
- Financial Management
- Safety Protocols
- Giving feedback
- Upholding brand standards
- Living our values
Timeline
General Manager
McDonald's Restaurant
10.2023 - Current
General Manager
McDonald's Restaurant
03.2022 - 10.2023
General Manager
McDonald's Restaurant
08.2021 - 03.2022
General Manager
McDonald's Restaurant
11.2020 - 08.2021
OTP Pro
McDonald's Restaurant
11.2019 - Current
Swing Manager
McDonald's Restaurant
10.2014 - 06.2015
Assistant General Manager
McDonald's Restaurant
06.2014 - 11.2020
Crew Member
McDonald's Restaurant
09.2013 - 10.2014
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