Jira
Robert Jackson
Royal Oak,MI
Summary
Program Manager with extensive experience in quality assurance (QA), software projects, client relationship management, and project delivery for industry-leading clients. Innovative technology professional with a proven track record of upholding quality and maintaining alignment with client requirements. Dedicated leader adept at designing and executing cutting-edge projects to bolster client revenues and support brand engagement.
Overview
23
23
years of professional experience
Work History
Senior Digital Project Manager
The Marketing Store
10.2022 - 10.2025
- Lead PM on McDonalds largest North American digital promotion (Canada Monopoly) for 3 consecutive years, with over 3 million visitors each year
- Managed creative and development execution throughout
- Managed projects within an Agile Environment
- Drove the planning and execution
Senior Digital Project Manager
Merkle Inc
03.2021 - 08.2022
- Lead PM on Digital Engagements for Coke, Mondelez, Starbucks and AARP
- Managed creative and development execution of multiple promotions at once
- Managed projects within an Agile Environment
- Drove the planning and execution of simultaneous digital projects across accounts, including Coke and Starbucks.
Senior Digital Project Manager (Cadillac Account)
Leo Burnett
02.2020 - 06.2020
- Lead all digital work for Cadillac Digital Account.
- Developed best practices and processes for digital workstreams.
- Drive the planning and execution of simultaneous digital projects across accounts, including .com and digital brochures.
- Manage Digital Project Management Team.
Project Manager (Contract)
POW! Strategies
10.2019 - 02.2020
- Finalized Event Work Plans and importing into Maestro Project Management System.
- Developed Global Project Plan for DDDA Projects and Events.
- Normalized Business and Volunteer data within Maestro PM System.
Director of Quality Assurance & Operations
iwerk
08.2002 - 03.2019
- Directed quality assurance (QA) and operations for all client software projects, providing support in requirement gathering, project planning, and client communication, driving client success.
- Oversaw QA procedural implementation to uphold standards of all projects and operations.
- Fostered strategic relationships with industry-leading clients including Ford, American Airlines, Nintendo, BIGGBY Coffee, BOSCH, and State Farm.
- Organized meetings with executive and senior management to discuss and mitigate issues and ensure effective utilization of financial assets.
- Mitigated defects by 40% through implementation of standardized quality assurance processes and best practices, defining processes and improving documenting procedures.
- Led implementation of agile methodologies, securing management and employee buy-in.
Director of Software Development
Iwerk
06.2004 - 08.2018
- Oversaw project management of cutting-edge projects, providing team leadership and management to team of 15 individuals.
- Provided strategic guidance and technical leadership, driving project management and related functions for more than 200 projects.
- Contributed to team recruitment and performance management efforts, selecting, onboarding, and supervising new team members.
- Cultivated strong professional relations with internal and external key stakeholders, driving engagement and buy-in on all projects.
- Provided effective support to State Farm, delivering and maintaining applications while supervising involved team members accountable for project execution.
- Strategically bolstered BIGGBY online presence, developing backend point system for e-rewards program, driving operations and stakeholder satisfaction.
- Redesigned Henry Ford Museum’s website and ticketing system, demonstrating exceptional ability to manage logistics and secure stakeholder buy-in.
- Maintained accountability as interim Project Manager in the event of mishaps on projects, leveraging crisis management to support client satisfaction.
Education
Certificate - Information Technology/Website Development
New South Wales College of Tertiary And Further Education
Petersham, NSW, AustraliaCertificate - Information Technology/Software Applications
New South Wales College of Tertiary And Further Education
Petersham, NSW, AustraliaCertificate - Quality Assurance
New South Wales College of Tertiary And Further Education
Petersham, NSW, AustraliaSkills
- Software Development
- Relationship Management
- Quality Assurance (QA)
- Budget Management
- Project Delivery
- Client Satisfaction
- Process Improvements
- Agile Methodology
- CMS
- BrowserStack
- SharePoint
- Content strategy
- Software development lifecycle
- Project scheduling
- Cross-functional coordination
- Project planning
- API integration
- Team leadership
- Testing and troubleshooting
Accomplishments
- Lead Project Manager on McDonald’s largest North American Digital Promotion. The Canadian Monopoly promotion receives over 3 million visitors each year entering 15 million on pack game codes.
- Directed promotions for American Airlines, engaging up to 10M consumers per promotion; assisted the airline in attaining email addresses and sweepstake engagement, bolstering sales by x40.
- Coordinated Nintendo marketing campaign, managing logistics of 36 station-tournament across the US facilitating live interactions with gaming systems and timely scorekeeping, driving brand presence and consumer engagement.
- Facilitated Ford Parts and Ford Certified Accessories website services as conduits between dealerships, PayPal and Taxation Engine; earned Outstanding Teamwork Award for contributions to the project.
- Provided Leadership on digital work for all Cadillac’s US Engagements.
Software
Confluence
Smartsheets
Trello
Microsoft Project
Slack
Figma
Timeline
Senior Digital Project Manager
The Marketing Store
10.2022 - 10.2025
Senior Digital Project Manager
Merkle Inc
03.2021 - 08.2022
Senior Digital Project Manager (Cadillac Account)
Leo Burnett
02.2020 - 06.2020
Project Manager (Contract)
POW! Strategies
10.2019 - 02.2020
Director of Software Development
Iwerk
06.2004 - 08.2018
Director of Quality Assurance & Operations
iwerk
08.2002 - 03.2019
Certificate - Information Technology/Website Development
New South Wales College of Tertiary And Further Education
Certificate - Information Technology/Software Applications
New South Wales College of Tertiary And Further Education
Certificate - Quality Assurance
New South Wales College of Tertiary And Further Education
Training
- Agile Methodology Training
- Connectwise Training
- Consultative Committee Training