Robert James
Providence,Rhode Island
Summary
To obtain a position utilizing relevant expertise to maintain appropriate service standards Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Renaissance Hotel
Providence , RI
2019.07 - Current
- Addressed customer needs in a timely manner.
- Processed payments accurately and efficiently.
- Managed cash drawer responsibly throughout shift.
- Assisted with luggage handling for incoming guests.
- Maintained cleanliness of lobby area at all times.
- Resolved customer complaints promptly and courteously.
- Assisted with check-in and check-out procedures for guests.
- Provided excellent customer service while upholding company policies.
- Answered phones, responded to inquiries, and took messages.
- Verified accuracy of room rates and other charges during check-in process.
Server
Publics Kitchen and Bar
Providence , RI
2018.03 - Current
- Answer phone orders efficiently and accurately.
- Followed health safety guidelines when preparing and serving food products.
- Monitored dining room for cleanliness and proper set-up at all times.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Ensured accurate and prompt order taking from customers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of daily specials, new menu items, and promotions.
Server
Casa Azul
Providence , RI
2019.06 - 2019.10
- Followed health safety guidelines when preparing and serving food products.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided excellent customer service to ensure satisfaction.
- Accurately recorded orders on cash register and point-of-sale system.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Delivered food orders promptly and courteously.
- Checked food before serving it to customers.
- Assisted in training new servers.
- Greeted guests and provided menus.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Education
High School Diploma -
Edisto High School
Cordova, SC2008-06
Skills
- Information Protection
- Guest Relations
- Report Generation
- Front Office Support
- Credit and cash payments
- Guest amenities
- PMS Systems
- Microsoft Word
- Excel
- Customer Service
References
- Hanna Devlin, Assistant Front Office Manager, 774-287-7929
- Chip Baldwin, Director of Security, 401-280-8371
Timeline
Front Desk Agent
Renaissance Hotel
2019.07 - Current
Server
Casa Azul
2019.06 - 2019.10
Server
Publics Kitchen and Bar
2018.03 - Current
High School Diploma -
Edisto High School
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