Robert James
Land O' Lakes,FL
Summary
Dynamic sales professional with extensive experience in team building and project management, recognized for fostering collaboration across diverse personalities. Proven track record of cultivating strong relationships that drive performance and achieve outstanding results. Skilled in leveraging interpersonal abilities to navigate complex challenges and inspire teams toward shared goals. Committed to continuous improvement and delivering exceptional value in every endeavor.
Overview
14
14
years of professional experience
Work History
Kroger
03.2012 - 08.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Set the overall vision and provided team leadership.
- Developed training, task, and process guidelines and communicated clear and concise directions to employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Internet Sales Manager, Sales Consultant, Detail Manager, Floor Manager
Jeff Wyler Automotive Family
08.2016 - 12.2022
- Direct customers to product information resources, including those available on the Internet;
- Ensure Customers are transitioned effectively from phone and internet contact to their in-store experience;
- Oversee CRM usage
- Provide customers with initial product information and direct them to the appropriate dealership resources;
- Utilize CRM tracking system daily;
- Check email frequently and respond to inquiries immediately;
- Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators;
- Taught team members how to wash, wax, and vacuum vehicles properly.
- Documented orders, daily activities, weekly schedules, and team performance.
- Directed a team of detailing and reconditioning personnel.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited, hired, and trained new employees, including monitoring and review of individual performance.
Sales Associate
Germain Toyota of Columbus
01.2023 - 03.2023
- Developed strong customer relationships to enhance sales and foster loyalty.
- Trained new sales staff on product knowledge and effective sales techniques for improved performance.
- Mentored junior associates, providing guidance on best practices for closing deals and enhancing customer service skills.
- Mentored new sales associates, sharing expertise on product knowledge and sales strategies.
- Resolved customer concerns promptly, ensuring their overall satisfaction throughout the purchasing process.
- Enhanced dealership reputation by delivering exceptional customer service experiences.
- Maximized sales opportunities by identifying customer needs and matching them with suitable vehicles solutions.
- Fulfilled monthly sales targets consistently by employing strategic selling techniques.
- Collaborated with finance department to secure optimal financing options for customers.
- Developed a strong rapport with clients to foster trust and long-term relationships.
- Conducted comprehensive vehicle presentations and test drives for potential buyers.
- Leveraged CRM tools to manage client interactions and follow-ups effectively.
- Boosted sales revenue through effective negotiation and closing tactics.
- Participated in ongoing training to stay current with industry trends and best practices.
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Internet Sales Manager, Sales Consultant
Chevrolet of Wesley Chapel
06.2023 - 12.2023
- Developed strong customer relationships through cold calls, presentations, and lead management.
- Determined customers' needs based on sales calls and face-to-face meetings.
- Overcame objections with successful product demonstrations and persuasive communication skills.
- Documented call activity, customer interactions, and completed sales.
- Improved existing account profitability by reviewing opportunities, identifying key personnel, and building strong connections.
- Provided continued customer support after closing sales.
- Called on active and dormant accounts to offer new products and services.
- Secured consistent customer sales with knowledgeable, friendly support.
Sales
Jacobs Mitsubishi
01.2024 - 04.2024
- Maximized sales through effective product knowledge and customer engagement strategies.
- Developed and maintained strong customer relationships, enhancing loyalty and repeat business.
- Trained new staff on sales techniques and company policies to ensure consistency in service delivery.
- Resolved customer inquiries and complaints efficiently, improving overall satisfaction ratings.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Conducted product demonstrations to showcase vehicle features and benefits effectively.
- Collaborated with finance team to facilitate loan approvals and streamline purchasing processes.
- Utilized CRM software to track leads, manage customer interactions, and optimize follow-up strategies.
- Generated new leads through referrals and networking efforts.
- Maintained up-to-date knowledge of inventory, including features, specifications, and pricing.
Sales Associate
Ferman Automotive Group
04.2024 - Current
- Increased customer satisfaction by providing personalized assistance and tailored vehicle recommendations.
- Streamlined the sales process for efficiency, reducing time spent on administrative tasks.
- Responded to customer enquiries via telephone and email.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Completed registration paperwork and sales documentation.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School -
Pickerington Central High School
Pickerington, Ohio05.2014
Skills
- Management
- Leadership
- Teamwork
- Sales closing
- Conflict resolution
- Insurance verification
- Self-motivation
- Organization
- Negotiation and sales strategy
- Multitasking
- Experience
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Money handling
- Cash handling
- Cash register operation
- Verbal/written communication
- Flexible schedule
- Client service
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
- Complex Problem-solving
- Sales strategies
- Upselling
- Professional demeanor
- Adapt to diverse groups
- Guest relations
- Sales training
- Building rapport
Awards
Employee of The Month, Salesman of The Month
Timeline
Sales Associate
Ferman Automotive Group
04.2024 - Current
Sales
Jacobs Mitsubishi
01.2024 - 04.2024
Internet Sales Manager, Sales Consultant
Chevrolet of Wesley Chapel
06.2023 - 12.2023
Sales Associate
Germain Toyota of Columbus
01.2023 - 03.2023
Internet Sales Manager, Sales Consultant, Detail Manager, Floor Manager
Jeff Wyler Automotive Family
08.2016 - 12.2022
Kroger
03.2012 - 08.2016
High School -
Pickerington Central High School