Robert Jay
Jacksonville,FL
Summary
Motivated and relationship-driven sales professional with over 15 years of experience in mortgage lending and real estate finance, including extensive work alongside national homebuilders such as DR Horton and Lennar Homes. Proven ability to guide buyers from first contact through closing, delivering personalized experiences and closing high volumes of new construction homes. Excels in fast-paced builder environments, thrives on exceeding customer expectations, and brings a strong solutions-based mindset. Now seeking to transition into a New Home Sales Consultant role where builder collaboration, home sales knowledge, and top-tier service intersect.
Overview
18
18
years of professional experience
Work History
Mortgage Broker
Groves Capital
12.2021 - Current
- Provide comprehensive mortgage solutions across FHA, VA, USDA, Jumbo, Non-QM, Hard Money, Commercial, and Chattel loan products.
- Built and nurtured strategic relationships with real estate agents, builders, dealerships, and park communities to generate consistent referral business.
- Guided clients through every phase of the lending process—from application to closing—with a personalized and educational approach.
- Developed targeted marketing campaigns using social media and digital tools to drive inbound leads.
- Highly organized and tech-savvy; skilled in Microsoft Office, CRM systems, and digital document tools.
- Known for adaptability, attention to detail, and creating exceptional client experiences.
- Analyzed client financial profiles to recommend optimal mortgage products.
- Facilitated loan applications by coordinating with underwriters and lenders.
- Streamlined documentation processes, improving efficiency in loan processing timelines.
Loan Originator
DR Horton
01.2021 - 08.2021
- Worked directly with DR Horton’s internal sales and construction teams to support new home sales across multiple markets.
- Prequalified buyers, advised them on loan products (FHA, VA, USDA, Conforming), and helped navigate state programs like DSHA.
- Ensured a smooth contract-to-close process by coordinating documents, locking rates, and proactively addressing issues.
- Delivered top-tier service to buyers and builder teams, becoming a trusted resource in the sales cycle.
- Facilitated loan origination process, ensuring compliance with regulatory requirements and company policies.
- Evaluated borrower creditworthiness using financial analysis tools and systems to recommend suitable loan products.
- Promoted to Branch Supervisor within 3 months based on performance and leadership.
Day Trader
Self Employed
11.2018 - 12.2020
- Independently traded equities using advanced chart analysis (candlestick patterns, SMAs, and MOO entries).
- Honed market timing, research skills, and decision-making under pressure — transferable to fast-paced sales environments.
- Analyzed market trends to identify profitable trading opportunities.
- Developed and executed trading strategies based on technical analysis.
- Monitored economic indicators and news events influencing stock prices.
- Managed risk through diversification and stop-loss orders.
- Utilized advanced trading software for real-time data analysis.
- Adjusted strategies based on performance metrics and market feedback.
Loan Originator
Eagle Home Mortgage
06.2016 - 10.2018
- Partnered directly with Lennar Homes to finance new construction purchases, managing a pipeline of 90–130 loans.
- Closed $60M+ in volume annually and averaged 18–20 closings per month.
- Ranked #1 companywide and received Circle of Excellence Awards (2017, 2018).
- Maintained weekly communication with new home sales consultants and construction staff to streamline deals.
- Delivered 10/10 scores on buyer satisfaction surveys through clear, proactive communication and follow-through.
- Helped onboard and mentor new team members.
- Developed strong relationships with clients, providing guidance throughout the mortgage application process to enhance customer satisfaction.
Loan Originator
First Bank
05.2014 - 06.2016
- Originated $40M annually via company-generated leads (Zillow, Bankrate).
- Provided consultative guidance on refinancing and purchase loans.
- Consistently recognized in client testimonials for responsiveness and professionalism.
Loan Originator
Sebonic Financial
06.2013 - 03.2014
- Closed $30M in annual loan volume.
- Managed high outbound call volume and excelled in lead conversion.
- Specialized in FHA, VA, USDA, Jumbo, and HARP loan products.
Branch Manager / Underwriter / Loan Originator
Bank of America
12.2007 - 03.2013
- Managed a team of 15 associates; promoted to Officer within one year.
- Personally funded $5.2M in a single month, setting a Sunrise site record.
- Top Producer across multiple months and years, closing $30M+ annually.
- Reviewed and verified appraisals, income, assets, credit, and underwriting conditions for government and conventional loans.
- Created internal tools to improve guideline access and communication efficiency.
- Led team in achieving sales targets through strategic planning and customer relationship management.
Education
Computer Science
St. Mary’s College of Maryland
06.2004
General Studies
Howard Community College
07.2002
General Studies
River Hill High School
05.2000
Skills
- Microsoft Word, Excel, Power Point, Office, Outlook; Empower, Encompass, Calyx Point, Leads 360 (Velocify), Mortech, Adobe Photoshop
- Strong negotiation skills
- Superior customer service
- Effective problem solving
- Collaborative teamwork
SALES TRAINING
- Dennis Black & Associates – Builder Sales Training
- Dale Vermillion – Mortgage Sales Coaching
CORE COMPETENCIES
- New Construction Sales Support
- Homebuyer Education
- Builder/Developer Relations
- Lead Generation & Conversion
- Marketing & Advertising
- Contract-to-Close Coordination
- CRM Tools & Loan Origination Systems
- Consultative Sales Approach
- Conventional, FHA, VA, USDA, Jumbo Loan Knowledge
- Pipeline Management
- Tech Savvy / Microsoft Office Suite
Timeline
Mortgage Broker
Groves Capital
12.2021 - Current
Loan Originator
DR Horton
01.2021 - 08.2021
Day Trader
Self Employed
11.2018 - 12.2020
Loan Originator
Eagle Home Mortgage
06.2016 - 10.2018
Loan Originator
First Bank
05.2014 - 06.2016
Loan Originator
Sebonic Financial
06.2013 - 03.2014
Branch Manager / Underwriter / Loan Originator
Bank of America
12.2007 - 03.2013
Computer Science
St. Mary’s College of Maryland
General Studies
Howard Community College
General Studies
River Hill High School
Similar Profiles
Fernando ZunigaFernando Zuniga
Loan Officer Assistant at Groves CapitalLoan Officer Assistant at Groves Capital
Fernando ZunigaFernando Zuniga
Loan Officer Assistant at Groves CapitalLoan Officer Assistant at Groves Capital
Fernando ZunigaFernando Zuniga
Loan Officer Assistant at Groves CapitalLoan Officer Assistant at Groves Capital
Deundra KingDeundra King
Shift Manager at Wendys ResturantShift Manager at Wendys Resturant
Stephanie MullinsStephanie Mullins
Remote Customer Support Representative at Cass Information SystemsRemote Customer Support Representative at Cass Information Systems