Robert Jefferson
Secane,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
12
12
years of professional experience
Work History
Dispatcher
Ride To Work
10.2018 - 04.2020
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Monitored vehicle locations to coordinate timely arrivals.
Sales Associate
Best Buy
10.2017 - 02.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Gate Agent
US Airways
01.2008 - 01.2010
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Assisted customers with ticketing and baggage check-in requirements.
Cashier
Hudson Group Inc.
01.2008 - 01.2009
- Provide customer service, light food preparation at airport newsstand
- Accountable for customer service experience
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Skills
- Handle Communications
- Updating Logs
- Conflict Resolution
- Excellent People Skills
- Passenger Assistance
Timeline
Dispatcher
Ride To Work
10.2018 - 04.2020
Sales Associate
Best Buy
10.2017 - 02.2018
Gate Agent
US Airways
01.2008 - 01.2010
Cashier
Hudson Group Inc.
01.2008 - 01.2009