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Robert Jenkins

Harrisburg,PA

Summary

Effective quality professional bringing proven success in driving continuous improvement initiatives in Quality Engineer roles. Focused and diligent with commitment to fostering corporate mission. Consistently acknowledged for implementing actionable initiative to reduce error rates and optimize company processes.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Quality Engineer

Schneider Electric
01.2014 - 01.2022
  • Responsible for production quality assurances, operations qualification, managing labor and handling quality issues
  • Played a key role in developing, implementing and documenting manufacturing process for product scheduled for rework
  • Streamlined the non-compliance report resulting in the reduction of open claims from 48 hours open to 8 hours, 45% increase of production
  • Mentored 5 quality technicians in verifying specifications, performing quantity audits and conducting root cause analysis for in-house errors found
  • Led internal supplier audits for the purpose of improving both internal and supplier processes
  • Subject matter expert for Amazon and Tech Data, ensured that accounts valued over $70 million annually were shipped on time and to the highest quality standard
  • Yellow Belt certified, carried out root cause analysis, risk assessment and mitigation and PFMEA’s, providing critical quality engineering directions to 4 critical processes
  • Analyzed in-process inspection, process control activity and customer complaint levels, recommending corrective actions to decrease process errors and number of reported issues by 35%
  • Fostered relations with customers and created new business opportunities with businesses through cold-calling policy
  • Mentor team members on improved customer and product knowledge, achieving annual sales goal with a 20% reduction in customer complaints
  • Introduced effective quality programs using historical data, developed key performance indicators and formulated daily, weekly and monthly status reports regarding production.

Quality Assurance Technician III

American Power Conversion
01.2006 - 01.2014
  • Proficient in performing raw material, first-piece, in-process, and final inspections of precision products for appearance, dimensional characteristics, and performance characteristics
  • Utilized modern inspection techniques including the appropriate application of standard measurement tools and gauges, practicing proper use, observing limitations, and ensuring calibrations
  • Other duties included 600+ out of box on-line inspection of finished goods, inspection of incoming material, and the processing of nonconforming material
  • Performs process and product audits, collect and maintain various data, and identify failure trends, and initiate corrective actions
  • Performed non-destructive testing to detect discontinuities in components during material processing
  • Communicated with shipping personnel regarding bills of laden, freight being delivered and transported as well as provided positive verification of goods that are loaded and on trucks
  • Recorded number of units handled and moved, using daily production sheet and using digital camera
  • Installed protective devices, such as bracing, padding and strapping, to prevent shifting and damage to items being transported
  • Knowledge of statistical process control techniques, geometric tolerances and the use of gauges and hand tools
  • Proficient in serial number verification, load verification and locating products using the Intermec 2425 barcode scanner
  • Skilled in planning and execution of special projects in time-critical environment.

Assistant Element Chief / Instructor Supervisor / Equipment Custodian

United States Air Force
01.2002 - 01.2006
  • Supervised, counseled, and educated 38 military and 9 civilian instructors and an annual average of 600 Air Force students
  • Educated maintenance students on highly technical communication, navigation, and computational systems applicable to 21 distinct bomber, tanker, transport, and rotary wing aircraft
  • Instructed entry level personnel basic principles of Bomber and cargo aircraft FLIR and Steerable Television System (STV) systems
  • Taught the fabrication and repair of aircraft wiring, radio frequency cables, and multi-pin connectors
  • Provided technical guidance for the development, production, and revision of course documents
  • Demonstrated troubleshooting, removal and replacement, and operation check-out procedures on in-resident B-1B, B-52H, C-130E, and C-141 trainers and aircraft valued at over $100 million
  • Maintained technical proficiency necessary to conduct classes and develop/revise course material
  • Appointed lead technician to supervise over 20 people in the initial planning of a distribution center for the relocation of over 250 metric tons of avionics equipment
  • Developed database used for documenting equipment location and tracking inventory resulting in process simplification and 100% accountability for assets valued over 11 million dollars
  • Performed quality assurance inspections for five equipment accounts; identified/resolved and implemented self inspection procedures to safeguard valuable equipment.

Communications Craftsman

United States Air Force
01.1991 - 01.2002
  • Inspected, maintained, and operated $15 million worth of command and control communications equipment
  • Maintained and operated the ultra and very high frequency (UHF/VHF) air-to-ground and high frequency (HF) single side band communications with secure voice capabilities
  • Operated and maintained deployable communication shelter with Local Area Network (LAN), and secure voice/data satellite communications (SATCOM)
  • Proficient in storing, handling, loading, and transferring classified material into various cryptographic communication devices
  • Test Measurement & Diagnostic Equipment monitor for unit; tracked and updated 25 precision instruments worth $30 thousand and ensured on time upkeep of vital worldwide mobility test equipment
  • Experience in the acquisition, distribution, shipment, storage, and issue of equipment and hazardous materials for the mobility unit.

Education

B.S., Business Administration -

Elizabethtown College
Elizabethtown, PA
05.2020

A.A., Avionics Systems Technology -

Community College of the Air Force
Wichita Falls, TX
01.2004

A.A., Instructor of Technology and Military Science -

Community College of the Air Force
Wichita Falls, TX
01.2004

Skills

  • Lead by example
  • Technical Problem Solver
  • Public Speaker
  • Safety Trend Analysis/Tracking
  • Personnel Training/Mentorship
  • Enterprise Resource Planning (ERP) experience
  • ISO 9000 standards
  • Operational Inspections/Reporting
  • Bureau Verita Certified Auditor
  • Troubleshooting/Problem Resolutions
  • Process Management
  • Non-conforming material reports

Certification

  • Certified ISO Auditor, Bureau Veritas, Middletown, PA, 01/01/2017
  • General Radiotelephone Operator License, Federal Communication Commission, Wichita Falls, TX, 01/01/2005
  • Ship Radar Endorsement, Federal Communications Commission, Wichita Falls, TX, 01/01/2005
  • Wireless Communication, Electronics Technician Association, Wichita Falls, TX, 01/01/2005
  • Fiber Optic Installation Technology Training, Advanced Training Associates, 01/01/2005
  • Radar Electronics, Electronics Technicians Association, Wichita Falls, TX, 01/01/2005

Cellular

(717) 514-3307

Home

(717) 695-0234

Personal Information

Title: Quality Engineer

Training

  • Electronics Telecommunications Technology Certificate, Advanced Training Associates, Wichita Falls, TX, 01/01/2005
  • Basic Electronics and Avionics Communication Course, United States Air Force, Keesler AFB, MS, 01/01/1987
  • Leadership and Management Course, United States Air Force, Lackland AFB, TX, 01/01/2003

Timeline

Quality Engineer

Schneider Electric
01.2014 - 01.2022

Quality Assurance Technician III

American Power Conversion
01.2006 - 01.2014

Assistant Element Chief / Instructor Supervisor / Equipment Custodian

United States Air Force
01.2002 - 01.2006

Communications Craftsman

United States Air Force
01.1991 - 01.2002

B.S., Business Administration -

Elizabethtown College

A.A., Avionics Systems Technology -

Community College of the Air Force

A.A., Instructor of Technology and Military Science -

Community College of the Air Force

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Robert Jenkins