Robert Jensen
Everett,WA
Summary
Accomplished, results driven professional with background in coordinating diverse teams and fostering team development. Expertise in optimizing operations, driving strategic initiatives, and fostering collaborative partnerships. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Proven ability to create positive working relationships with partners and vendors.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager - Regional Technology
Community Transit
Everett, WA
11.2022 - Current
- Worked alongside regional partners and internal stakeholders to successfully manage the agency operation of the ORCA fare collection system.
- Led and coordinated agency activities as primary regional ORCA system representative.
- Led agency efforts in identifying, prioritizing, and advocating for desired enhancements and vision of future phases of ORCA work.
- Provided coaching, mentoring and training to team members resulting in a highly productive team.
- Achieved development of a high performing team while nurturing a positive team culture.
- Managed vendor relationships, contract execution, and timely delivery of goods and services.
- Developed and monitored program budget and expenses, maintaining cost-efficiency and high performance standards.
IT Senior Program Manager
Community Transit
Everett, WA
03.2015 - 11.2022
- Led agency efforts in the concept, design, development, and implementation of the Next Generation ORCA system.
- Managed and supervised agency's regional participation in the ORCA system replacement project.
- Collaborated with the Regional Program Team on the development of the ORCA system as an agency representative.
- Coordinated with internal stakeholders for successful implementation of program initiatives.
- Collaborated consistently with regional partners to achieve shared objectives.
- Monitored and maintained positive vendor relations by evaluating their adherence to contractual obligations.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Prioritized tasks and managed teams throughout multiple projects.
- Fostered a collaborative program environment, promoting teamwork and cross-functional cooperation.
Sales and Distribution Supervisor
Community Transit
Everett, WA
06.2008 - 03.2015
- Directed operations of agency's customer service office, including ORCA product sales and agency support of the regional call center.
- Collaborated on the completion of the design and execution phases for the legacy ORCA system.
- Trained customer-facing staff in operating and troubleshooting the legacy ORCA system.
- Served as a go-to resource for investigating and resolving complex customer issues within the region.
- Served as subject matter expert for the ORCA system on regional committees.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Skills
- Strategic Planning
- Staff Development
- Operations Management
- Team Leadership
- Project Management
- Vendor Relationship Management
- Stakeholder Management
- Cross-functional team leadership
Certification
Certified Smart Card Industry Professional - Payments (CSCIP/P) - Secure Technology Alliance
Accomplishments
- Employee Excellence Award - 2022
- Planning for the Future Transit Team Award - 2017
- WSDOT Wall of Fame - 2017
- CEO Employee of the Year - 2009
- Customer Relations Director Award - 2009
- Multiple All Star Team Awards
References
References available upon request.
Timeline
Manager - Regional Technology
Community Transit
11.2022 - Current
IT Senior Program Manager
Community Transit
03.2015 - 11.2022
Sales and Distribution Supervisor
Community Transit
06.2008 - 03.2015