Summary
Overview
Work History
Education
Skills
Certification
Timeline
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ROBERT J. HAMPTON

KANSAS CITY,KANSAS

Summary

To pursue a challenging and rewarding career in a professional management setting, expand my knowledge and utilizes my strong leadership ability for personal and professional growth.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Office Manager

Heintz Eyecare
11.2024 - Current
  • Managed daily office operations, ensuring efficiency and productivity across all departments.
  • Coordinated schedules and meetings for office staff optimizing time management and resource allocation.
  • Supervised administrative staff, fostering professional development and team collaboration.
  • Primary focus was to install EMR system into office to stream line daily duties as well as assist in OD's patient charting. All to enhance patient experience.

Office Manager

Epic Vision
03.2018 - Current
  • Manage and administrator of family owned independent optical office
  • Directs 2 opticians, coordinates with two staff optometrists
  • Coordination with regards to all patient care, insurance information, patient scheduling, patient education
  • Staff education and training, Revolution EHR operating platform for day to day office operations
  • Posting exam charges and optical orders into EHR application

Office Manager

SVS Vision
06.2015 - 01.2018
  • Manager and administrator of high volume optical retail store.
  • Directs 4 opticians, receptionist and two optometrists.
  • Responsibilities include; meeting payroll and sales budgets
  • Coordination of all aspects of patient care; insurance care, authorizations, appointments, patient education and training.
  • Daily operations include maintaining high store standards, cleanliness, Doctors exam lanes, all equipment and patient pre-test area.

Vision Center Manager

Wal-Mart
11.2006 - 01.2015
  • Oversaw entire optical division and managed a staff of four vision center employees
  • Created and maintained budgets that included sales, payroll, expense reports & profit
  • Executed direction from a district and regional level to ensure sales objectives, and new programs concerning optical division were met
  • Maintained a professional standard, safe work practice, and communicated effectively with patients, staff and other healthcare professionals
  • Meets sales objectives

Photo & Connect Center Manager

Wal-Mart
10.1999 - 11.2006
  • Supervised a crew of 15 lab techs to run lab operations
  • Supervised a crew of 5 connect center associate to run the Cell phone side of the business; providing customers wireless Options with various carriers (T-Mobile, Cingular & Sprint
  • Oversaw all retail Merchandising aspects of both divisions including daily upkeep of department, inventory control, expense reports, training, and coaching employees
  • Ran day to day operation’s on multimillion dollar Fuji Lab machines in Photo Lab
  • Maintained log books on Fuji machines including Chemical graphs
  • Preformed daily upkeep of machines

Education

Marketing Management

Kansas City Kansas Community College

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Clear oral/written communication

Certification

  • Epic Vision Office of the year 2020
  • SVS Vision Liberty Office – 2016 Store of the year
  • OSHA Compliance supervisor/HIPPA Compliance Supervisor
  • Completed Leadership Training and Diversity Classes (Wal-Mart Mgmt.)
  • 2000/2001/2005 Wal-Mart Photo Center of the Year
  • Promoted to District Manager In Training (DMIT) 2006
  • Experienced professional with in-depth background in Store management, Human Resources, Inventory Control, Fiscal budgeting, customer care, and total quality management (People, Process & Project Quality)
  • Team player, cross-functional team leadership, and strong organizational skills
  • Great interpersonal communications, customer service, and marketing expertise
  • Detail oriented with organizational, technical and computer skills
  • Focused on maintaining client accounts and progressing in a results driven environment

Timeline

Office Manager

Heintz Eyecare
11.2024 - Current

Office Manager

Epic Vision
03.2018 - Current

Office Manager

SVS Vision
06.2015 - 01.2018

Vision Center Manager

Wal-Mart
11.2006 - 01.2015

Photo & Connect Center Manager

Wal-Mart
10.1999 - 11.2006

Marketing Management

Kansas City Kansas Community College

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ROBERT J. HAMPTON