Robert Jiang
Daly City,CA
Summary
Knowledgeable Assistant Relationship Banker with solid background in managing client relationships and providing tailored financial solutions. Demonstrated ability to enhance customer satisfaction and foster long-term partnerships. Proven expertise in cross-selling banking products and resolving customer issues professionally. Experienced with managing client relationships and offering comprehensive financial guidance. Utilizes customer-centric approach to enhance satisfaction and loyalty. Track record of cross-selling banking products and effectively addressing customer concerns.
Overview
9
9
years of professional experience
Work History
Restaurant Cashier
Cashiers
05.2017 - 08.2019
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Enhanced guest experience with exceptional service and positive demeanor during checkout process.
- Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
Online Customer Service Representative
Hip Hop Sewing Shop
07.2019 - 08.2024
- Resolved customer inquiries through chat and email, ensuring timely responses and satisfaction.
- Assisted customers with product selection, providing detailed information on fabrics and sewing techniques.
- Managed order processing and tracking, maintaining communication with customers throughout the delivery process.
- Trained new team members on customer service protocols and effective use of support software.
Associate Banker
Chase
08.2024 - Current
- Processed customer transactions efficiently, ensuring accuracy and compliance with bank policies.
- Assisted clients in account management, providing tailored solutions to meet financial needs.
- Collaborated with team members to streamline operational workflows, increasing efficiency in service delivery.
- Monitored account activity for discrepancies, escalating issues as needed to prevent fraud and ensure security.
- Resolved customer inquiries and issues promptly, improving overall client satisfaction and retention rates.
Education
Bachelor of Arts - Accounting
San Francisco State University
San Francisco, CA05.2026
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Excellent Communication
- Client issue resolution
Languages
Chinese (Cantonese)
Full Professional
Chinese (Mandarin)
Full Professional
Timeline
Associate Banker
Chase
08.2024 - Current
Online Customer Service Representative
Hip Hop Sewing Shop
07.2019 - 08.2024
Restaurant Cashier
Cashiers
05.2017 - 08.2019
Bachelor of Arts - Accounting
San Francisco State University