Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Robert Jicha

Port St Lucie

Summary

As a former Shop Owner at Lakeparkautoandfleet Repair, I excelled in driving business growth through strategic partnerships and a keen understanding of business operations. Leveraging a strong customer service background and adept pricing strategies, I significantly enhanced store revenue and cultivated a loyal customer base, showcasing my ability to blend hard and soft skills effectively.

Professional with comprehensive experience in retail management. Expertise in inventory control, customer service, and financial operations. Strong focus on team collaboration, adaptability, and achieving results. Reliable and resourceful with keen eye for market trends and business growth opportunities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shop Owner

Lakeparkautoandfleet Repair
04.2019 - 10.2024
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
  • Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
  • Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
  • Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
  • Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
  • Organized successful promotional events to generate increased foot traffic in the store, leading to higher sales conversions.
  • Increased store revenue through effective product merchandising and targeted marketing campaigns.
  • Coached, counseled and disciplined employees.
  • Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
  • Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.

Education

High School Diploma -

East Brunswick Voctech
East Brunswick, NJ
06-1986

Skills

  • Networking and partnerships
  • Business operations
  • Pricing strategy
  • Customer service background

Accomplishments

  • Supervised team of [Number] staff members.
  • Achieved [Result] through effectively helping with [Task].
  • Documented and resolved [Issue] which led to [Results].
  • Collaborated with team of [Number] in the development of [Project name].

Certification

  • Master Automobile Technician + L1 Advanced Level Specialist Combo –National Institute of Automobile Services Professionals.
  • Undercar Specialist Exhaust Systems Certification (X1) - National Institute for Automotive Service Excellence.
  • Certified Tire Industry Association Trainer–Tire Industry Association.
  • ASE Certified Master Automobile Technician (ASE Master Tech) - National Institute for Automotive Service Excellence.

Languages

English
Professional Working

Timeline

Shop Owner

Lakeparkautoandfleet Repair
04.2019 - 10.2024

High School Diploma -

East Brunswick Voctech

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Robert Jicha