Robert Jimenez
CENTREVILLE,VA
Summary
Accomplished Financial Center Manager with a proven track record at Bank of America, enhancing revenue growth through strategic partnerships and robust team coaching. Expert in operations management and relationship building, consistently achieving sales targets and high customer satisfaction ratings. Skilled in implementing efficient fraud prevention measures and maintaining compliance with industry regulations. Experienced with financial center management and leading high-performing teams. Utilizes strategic planning to improve operational efficiency. Track record of enhancing customer satisfaction and driving business growth.
Overview
17
17
years of professional experience
Work History
Financial Center Manager
Bank of America
03.2020 - Current
- Boosted revenue growth by identifying new business opportunities and forging strategic partnerships.
- Implemented policies to improve efficiency and team performance.
- Implemented fraud prevention measures by regularly reviewing transaction activities for suspicious patterns.
- Mentored staff members in sales techniques, product knowledge, and industry best practices to maximize performance levels consistently.
- Collaborated with internal business partners to deliver cohesive banking experience to customers.
- Maintained up-to-date knowledge of industry trends and regulatory changes, ensuring the financial center consistently operated in compliance with all relevant guidelines.
- Built and lead high-performance team focused on achieving sales and service goals.
Multi Branch Banker
Capital One Bank N.A
07.2013 - 01.2020
- Delivered exceptional service through effective communication skills, empathy towards clients'' needs, problem-solving abilities, and attention to detail in daily tasks.
- Optimized branch performance by analyzing key metrics and implementing targeted action plans.
- Improved customer satisfaction by providing personalized banking solutions and efficient service.
- Strengthened client relationships, offering tailored financial advice to meet individual needs.
Relationship Banker
Bank of America
11.2007 - 07.2013
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Education
No Degree - Business Administration And Finance
Strayer University
Manassas, VA07-2026
Skills
- Team coaching
- Operations Management
- Team Development
- Document Preparation
- Cash Flow Management
- Relationship Management
- Sales initiatives
- Quality controls
- Sales management
Languages
Spanish
Full Professional
French
Elementary
Timeline
Financial Center Manager
Bank of America
03.2020 - Current
Multi Branch Banker
Capital One Bank N.A
07.2013 - 01.2020
Relationship Banker
Bank of America
11.2007 - 07.2013
No Degree - Business Administration And Finance
Strayer University
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