Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic
Robert John Schmidt

Robert John Schmidt

La Verne,CA

Summary

Experienced Emergency Management professional specializing in risk assessment, crisis response, and resource coordination. Recognized for strong team collaboration and adaptive approach to evolving situations. Skilled in strategic planning, incident command, and stakeholder communication with a reputation for reliability and results-driven mindset. Focused Emergency Management Director developing comprehensive disaster plans, overseeing emergency response teams, and coordinating programs to mitigate destructive effects of disasters through attested emergency activities.

Overview

50
50
years of professional experience

Work History

Customer Advocate

Target Corp.
11.2024 - 01.2025
  • Provided customer assistance to front of house. Was customer advocate and provided superior customer service. Assisted customer in finding products and services. Used POS computers to complete transactions and problem solving. Greeted customers with a pleasant smile
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
  • Listened to customers in actively to assess issues and provide accurate information.
  • Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.

Consultant

Hope City Church
06.2023 - 01.2024
  • Did consulting work for the church to develop their emergency response plan and to train their employees in emergency procedures
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Enhanced communication among team members to foster collaborative and supportive work environment.
  • Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.
  • Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.

Covid-19 period
02.2020 - 06.2023
  • Trying to re-enter the work force and looking for work was interesting to say the least. Had a couple of positions open up but then closed because of shut downs. So I focused on volunteering. The local meals on wheels lost most of their delivery drivers in my area, so I volunteered and delivered meals to the elderly and the sick. I lost a number of clients on my route due to Covid. Still volunteered as a chaplain, but duties were severely limited. I also volunteered with the City of Claremont as a Park Ranger for their wilderness area I protect the wildlife, keep the park clean from trash, and do preventative maintenance of facilities. Key traits: adaptation and resiliency, chaplain

Emergency Services

Ontario Fire Department
10.2016 - 09.2019
  • Investigated practical and theoretical issues facing emergency services and identified effective resolutions.
  • Assisted in the development of department policies, procedures, and guidelines to ensure consistent delivery of high-quality emergency services.
  • Managed budgetary resources, optimizing spending while maintaining high-quality emergency services for the community.
  • Maintained compliance with all federal, state, and local regulatory requirements pertaining to emergency services operations.
  • Established partnerships with local law enforcement and emergency services to streamline crisis coordination efforts.
  • Ensured safety standards at all times during events, coordinating with local authorities and emergency services when necessary.
  • Organized field trips to local hospitals and fire stations, offering students real-life exposure to emergency services professionals at work.
  • Facilitated inter-agency cooperation by regularly liaising with other law enforcement agencies and emergency services personnel.
  • Developed strong relationships with local emergency services providers, streamlining coordination efforts during critical incidents.
  • Coordinated with emergency services to develop and implement disaster response plans, enhancing community resilience.
  • Served as a liaison between park staff and local emergency services, ensuring efficient communication and response during emergencies or incidents.
  • Assisted in emergency situations providing first aid support when necessary while coordinating with emergency services.
  • Collaborated with cross-functional teams to develop and implement strategic initiatives for the Emergency Services department.

Emergency Manager

City of Pomona
11.2011 - 06.2015
  • Was hired to assist the Risk Manger in updating the emergency plan and the Hazard Mitigation Plan. Both were completed and approved by the State and FEMA. Supervised volunteers and held classes in CPR and First Aid and for CERT. Developed out reach programs and held emergency exercises every 6 months. Also did risk management duties for the city and represented in court to defend the city from liability law suits. Wrote and managed Homeland Security Grants. Left when grant funds ran out.
  • Collaborated with stakeholders to prepare plans and procedures to respond to emergency scenarios.
  • Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
  • Applied for federal funding for emergency-management-related needs and administered and reported on progress of such grants.
  • Managed resources efficiently, allocating personnel and equipment during critical response operations.
  • Maintained accurate records of all emergency management activities for regulatory compliance purposes and reporting needs.
  • Strengthened relationships between various stakeholders through regular meetings, workshops, and conferences on emergency management topics.
  • Collaborated with non-governmental organizations such as American Red Cross to support vulnerable populations during disasters effectively.
  • Ensured constant readiness by maintaining a well-stocked inventory of essential supplies and equipment needed for disaster response.
  • Developed tailored training programs for first responders and emergency management staff, increasing overall proficiency in handling emergencies.
  • Organized large-scale emergency exercises to test interagency coordination and resource allocation capabilities.
  • Conducted thorough risk assessments to identify potential hazards and vulnerabilities in the community.

Consultant
01.2009 - 12.2013
  • Consultant for nonprofits on Emergency Management and Preparedness. Biggest client was Goodwill of Los Angeles

Graveyard Supervisor Campus Safety

Azusa Pacific University
01.2009 - 12.2011
  • Graveyard supervisor for officers and student workers.
  • Provided thorough training for new employees while emphasizing safety protocols and company guidelines.
  • Optimized resource utilization, monitoring inventory levels, and reordering supplies when necessary.
  • Led regular team meetings to discuss progress, address concerns, and share best practices among graveyard shift staff members.
  • Enhanced safety and security by conducting regular inspections and addressing potential hazards on the premises.
  • Assisted in the development of policies and procedures specifically tailored to meet the unique challenges faced by graveyard shift employees, fostering a more cohesive work environment.
  • Enhanced quality control measures by consistently reviewing completed tasks against established standards before submission or implementation.
  • Monitored employee performance regularly, identifying areas for growth opportunities through coaching or additional training.
  • Fostered a positive work environment through open communication channels and conflict resolution strategies.

Emergency Manager

Glendora Police Department
09.2001 - 07.2009
  • Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
  • Improved realization of organizational objectives by effectively communicating department goals, organizational objectives and industry trends.
  • Investigated practical and theoretical issues facing emergency services and identified effective resolutions.
  • Collaborated with stakeholders to prepare plans and procedures to respond to emergency scenarios.
  • Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
  • Applied for federal funding for emergency-management-related needs and administered and reported on progress of such grants.
  • Managed resources efficiently, allocating personnel and equipment during critical response operations.
  • Strengthened relationships between various stakeholders through regular meetings, workshops, and conferences on emergency management topics.
  • Collaborated with non-governmental organizations such as American Red Cross to support vulnerable populations during disasters effectively.
  • Ensured constant readiness by maintaining a well-stocked inventory of essential supplies and equipment needed for disaster response.
  • Developed tailored training programs for first responders and emergency management staff, increasing overall proficiency in handling emergencies.
  • Organized large-scale emergency exercises to test interagency coordination and resource allocation capabilities.
  • Enhanced disaster preparedness by developing and implementing comprehensive emergency management plans.

Emergency Manager

Fontana Police Department
04.1985 - 08.2001
  • Managed resources efficiently, allocating personnel and equipment during critical response operations.
  • Maintained accurate records of all emergency management activities for regulatory compliance purposes and reporting needs.
  • Evaluated response efforts after incidents, identifying opportunities for improvement in future emergency management operations.
  • Strengthened relationships between various stakeholders through regular meetings, workshops, and conferences on emergency management topics.
  • Collaborated with non-governmental organizations such as American Red Cross to support vulnerable populations during disasters effectively.
  • Ensured constant readiness by maintaining a well-stocked inventory of essential supplies and equipment needed for disaster response.
  • Developed tailored training programs for first responders and emergency management staff, increasing overall proficiency in handling emergencies.
  • Organized large-scale emergency exercises to test interagency coordination and resource allocation capabilities.
  • Enhanced disaster preparedness by developing and implementing comprehensive emergency management plans.
  • Conducted thorough risk assessments to identify potential hazards and vulnerabilities in the community.
  • Oversaw the development of continuity of operations plans for key institutions in the community, ensuring minimal disruption during disasters.
  • Coordinated multi-agency responses for effective disaster relief during major incidents.
  • Coordinated post-disaster recovery efforts, working closely with government agencies and private sector partners to rebuild impacted communities.
  • Streamlined communication channels with local, state, and federal agencies to ensure timely information sharing and collaboration.
  • Prioritized the safety and well-being of all community members by fostering a proactive, risk-based approach to emergency management.
  • Implemented incident command system protocols to establish clear lines of authority during crisis situations.
  • Established mutual aid agreements with neighboring jurisdictions to enhance regional collaboration during emergencies.
  • Improved community resilience by conducting public awareness campaigns on emergency preparedness measures.
  • Secured grant funding for essential emergency management projects by writing persuasive proposals.
  • Inspected facilities and equipment to determine operational and functional capabilities in emergency situations.
  • Maintained current understanding of local, state and federal guidelines for emergency response.
  • Facilitated emergency management training for staff and conducted emergency drills.
  • Utilized comprehensive risk analysis to identify, assess and manage emergency management risks.
  • Reviewed operational plans from other locations to identify options for local systems.

Chief Paramedic

EMS career
01.1975 - 12.1985
  • Chief paramedic for 10 unit 911 response agency. Supervised over 80 personnel. Managed budgets and maintenance on stations and units. Made sure personnel met training requirements. Was representative to County Health Department for EMS issues.
  • Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
  • Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
  • Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
  • Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
  • Ensured patient safety by adhering to strict protocols for proper lifting techniques, equipment use, and infection control.
  • Responded to daily emergencies and worked alongside firemen and EMTs.
  • Assisted in training new paramedics by serving as a preceptor and sharing clinical expertise during ridealongs.
  • Participated in ongoing professional development opportunities such as conferences or workshops to stay current on best practices in pre-hospital emergency medicine.

Education

Bachelors Degree equivalent - Emergency Management

Concordia University
Wilmington, DE

Pasadena City College
Pasadena, California

Skills

  • Upselling strategies
  • Customer services
  • Data entry skills
  • Data entry
  • Conflict resolution
  • Inventory control
  • Documentation coordination
  • Task scheduling
  • Team dispatching
  • Resolving conflicts
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Calm and professional under pressure
  • Reliability
  • Excellent communication
  • Customer service excellence
  • Organizational skills
  • Calm under pressure
  • Effective communication
  • Decision-making
  • Problem resolution
  • Customer relations
  • Stress tolerance
  • Medical terminology
  • Customer relationship management
  • Issue and complaint resolution
  • Record keeping
  • Continuous improvement

Training

  • California Specialized Training Institute (CSTI) San Luis Obispo, Ca. Attended over 35 courses since 1985
  • Emergency Management Institute (FEMA School) Emmitsburg, Maryland Attended over 50 courses since 1985

Timeline

Customer Advocate

Target Corp.
11.2024 - 01.2025

Consultant

Hope City Church
06.2023 - 01.2024

Covid-19 period
02.2020 - 06.2023

Emergency Services

Ontario Fire Department
10.2016 - 09.2019

Emergency Manager

City of Pomona
11.2011 - 06.2015

Consultant
01.2009 - 12.2013

Graveyard Supervisor Campus Safety

Azusa Pacific University
01.2009 - 12.2011

Emergency Manager

Glendora Police Department
09.2001 - 07.2009

Emergency Manager

Fontana Police Department
04.1985 - 08.2001

Chief Paramedic

EMS career
01.1975 - 12.1985

Bachelors Degree equivalent - Emergency Management

Concordia University

Pasadena City College

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