Robert Johnson

For the past 5 years I have worked as the Operating System and Browser Subject Matter Expert (SME) for the End User Computing (EUC) team. I have been the point person for elevated level OS/Browser related issues.

I have been a Sr tech for the EUC Branch Office Activity (BOA) team for 14 years and the last 6 years I have been the lead of the team with 9 people working for me. This team is in charge of supporting all Claims, House Counsel and Call Center offices during location moves, closings, reconfigs, expansions and new office openings.

I am currently on the Accessibility team working closely with the Puras team and HR to help on the technical side accessibility related issues.

Currently a member of the Knowledge Based Articles (KBA) team where we update, create and maintain all self service, Service Desk and EUC KBA's. We are often working on flagged articles for updates.

Run a monthly SME meeting for all of the EUC Subject Metter Experts to discuss new events that are happening in the individual spaces.

I currently work closely with the OS/Browser EDE team with working on several related projects.

I created and maintain all of the training for the browser EUC techs that work on Edge and Chrome SRM work orders. This includes all Extensions, Cookies and Pop-up requests that are submitted.

Currently a part of the TEAMs administrators group within EUC.

I am part of the EUC On-Call rotating schedule where we support customers and VIP's if they have any "off hours" technical related issues.

Member of the Knowledge Based Article (KBA) team where we maintained all KBA's created. This was a very involved team with ten or so members

I was one of the few on the team that had the highest ticket volume for resolutions on the team.

A part of the WFC assigner process where I would assign work out to other techs, assist with any outages and maintain stability during a two week time period.

Worked on the BOA team as a Sr. tech with the largest territory on the team. I became the second in charge and would often travel around the country to complete multiple projects.

I worked in a Claims and HC office and made sure that over 175 Claims and HC customers were working normally without technical issues.