Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Johnson

St. Petersburg,FL

Summary

Customer Service & Administrative Professional Creating Memorable Customer Experiences | Ensuring Efficient Operations | Supporting Sales Goals Outgoing Customer Relations Ace with the communications skills to keep clients happy to meet corporate objectives. Known amongst managers, co-workers, and customers for optimistic, can-do outlook and reliable execution of cross-functional responsibilities. Talent for prioritizing tasks in fast-paced environment. Qualifications Summary Outstanding Communications Skills: Comfortable interacting with, and persuading, people of all backgrounds. Highly Organized: Expert in multi-tasking and prioritizing. Skillfully manage large projects, start-to-finish. Flexible & Adaptable: Assimilate quickly in transitions, switching roles as needed to maintain productivity. Resourceful Problem Solver: Adept in anticipating and analyzing problems, then formulating solutions. Computer Proficiency: Familiar with MS-DOS, Microsoft Windows, Word Excel, and Outlook.

Overview

17
17
years of professional experience

Work History

Claims Representative

Transamerica Life Insurance Company
09.2022 - 03.2024
  • Followed up with customers on unresolved issues.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Interviewed policyholders to verify information and obtain additional details.
  • Analyzed financial data related to claims expenses, making recommendations for cost-saving measures where applicable.
  • Conducted thorough research on claimants'' backgrounds, validating information to minimize fraudulent activity risks.
  • Provided exceptional customer service to policyholders, addressing concerns and answering questions throughout the claims process.
  • Enhanced organizational skills through effective multitasking and prioritization of daily responsibilities.
  • Expedited claim payments by effectively managing workload priorities and keeping accurate documentation records.
  • Streamlined claims processes by implementing new software tools and techniques, increasing departmental efficiency.
  • Managed high volume of insurance claims, ensuring accurate documentation and prompt processing.
  • Maintained strict confidentiality of sensitive claimant and policyholder information, adhering to company policies and industry regulations.
  • Calculated adjustments, premiums and refunds.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.

Front Desk Night Auditor Clerk

The Hotel Zamora
01.2019 - 01.2022
  • Handled guest reservations – checking guest in and out, as well as all office procedures
  • Accounting and closing out business day.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
  • Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
  • Processed payments securely using property management system while adhering to strict privacy guidelines.
  • Facilitated prompt issue resolution for guests with concerns or complaints, prioritizing their comfort and satisfaction.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Ensured accurate financial transactions for guests by meticulously processing night audit tasks.

Marketing Specialist Manager

Chamber Fitness
01.2013 - 02.2018
  • Purchase phone leads from potential buyers and cold call to find customers that aren’t happy with their current gym memberships
  • Offer potential customers memberships and special perks to join Chamber Fitness Gym.
  • Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.
  • Monitored social media questions and comments and appropriately responded.
  • Enhanced customer engagement, utilizing email marketing campaigns and newsletters.
  • Supervised marketing budget allocation, ensuring efficient use of funds across various initiatives.
  • Developed strategic partnerships with key industry influencers to expand brand reach.
  • Collaborated closely with graphic designers, subject matter experts (SMEs) and technical staff to produce compliant, on-time proposals.
  • Managed cross-functional teams to successfully execute product launches and promotional events.

Warehouse Inventory Specialist

Goodwill Industries-Suncoast, Inc.
01.2007 - 11.2012
  • Go around to the many different Goodwill storage warehouses and take inventory of many different items in stock and keep it updated in the database; which in turn when a specific goodwill store is out of a certain item like pots & pans, the manager of that store can jump onto the database and see what’s in stock at what warehouse and place an order to have those items delivered to specific store location
  • Conducted weekly cycle counts to maintain accurate inventory records and identify discrepancies promptly.
  • Handled returns processing promptly, inspecting damaged goods for proper disposal or restocking as appropriate.
  • Supported continuous improvement initiatives by providing valuable input on potential process enhancements based on firsthand experience in role.
  • Managed and maintained efficient warehouse layout, maximizing storage space and facilitating easy access to materials.

Education

Information Technology Professional Microsoft Office Specialist -

Career Institute of Florida
St. Petersburg, FL
10.2011

Associate’s of Arts Coursework Completed -

St. Petersburg College
St. Petersburg, FL
08.2008

Hospitality MGMT- Completed -

Florida Atlantic University
Boca Raton, FL
01.2006

Skills

  • Microsoft Office
  • Insurance Claims Review
  • Claims Investigation
  • Time Management
  • Data Analysis
  • Customer Service
  • Claims Processing
  • Audit reporting
  • Issue Resolution
  • Financial records review
  • Information Verification
  • Proficient in Software
  • Data Entry
  • Customer Communication
  • Problem-Solving

Timeline

Claims Representative

Transamerica Life Insurance Company
09.2022 - 03.2024

Front Desk Night Auditor Clerk

The Hotel Zamora
01.2019 - 01.2022

Marketing Specialist Manager

Chamber Fitness
01.2013 - 02.2018

Warehouse Inventory Specialist

Goodwill Industries-Suncoast, Inc.
01.2007 - 11.2012

Information Technology Professional Microsoft Office Specialist -

Career Institute of Florida

Associate’s of Arts Coursework Completed -

St. Petersburg College

Hospitality MGMT- Completed -

Florida Atlantic University

Similar Profiles

CREATE PROFILE
Robert Johnson