Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Johnson

Columbia,SC

Summary

Proven to excel in fast-paced environments, I leveraged my problem-solving and computer skills at Best Buy to enhance operational efficiency and customer satisfaction. My collaborative approach and positive attitude fostered team success and personal growth, achieving significant improvements in project deployment and inventory management.

Overview

19
19
years of professional experience

Work History

CS2

Best Buy
03.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.

Deployment Technician

Best Buy
10.2010 - 03.2022
  • Established strong relationships with vendors, negotiating advantageous contracts for hardware and software purchases.
  • Received assets and moved equipment within or between facilities.
  • Assisted in determining equipment settings and operating instructions.
  • Contributed to streamlined communication between stakeholders by serving as a central point of contact during the deployment process.
  • Led projects when team lead was away on other assignments.
  • Ensured compliance with company policies and regulatory requirements during the deployment process, mitigating potential risks.
  • Conducted regular reviews of deployed systems, identifying areas for optimization or enhancement.
  • Worked closely with project managers to develop accurate timelines and resource allocation plans for successful deployments.
  • Enabled smooth transitions through effective coordination with internal and external teams responsible for installing new systems or decommissioning old ones.
  • Reduced downtime for clients by troubleshooting and resolving technical issues promptly.
  • Maintained a proactive approach towards issue resolution through early identification, reporting, tracking, and escalation.
  • Updated asset management system to reflect work performed, monitored daily activity, installed and maintained PC hardware and handled other administrative duties.
  • Optimized system performance by conducting thorough pre-deployment testing and validation.
  • Developed detailed documentation for deployment procedures, ensuring consistent results across projects.
  • Managed inventory effectively, ensuring adequate supply of equipment for scheduled deployments.
  • Maintained up-to-date knowledge of industry trends, enabling informed recommendations on emerging technologies for deployment projects.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Researched and identified solutions to technical problems.
  • Tested new software and hardware prior to deployment.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.

GSI4 Master Home Theater Installer

Best Buy
01.2008 - 10.2010
  • Inspected installations to check for functionality and maintain customer satisfaction.
  • Laid out materials and system components to prepare for installation.
  • Operated tools, equipment, and machinery according to safety standards.
  • Installed complete systems at new residential and business construction sites.
  • Enhanced customer satisfaction by providing timely and accurate installations.
  • Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
  • Collaborated with team members to ensure smooth workflow and successful project completion.
  • Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
  • Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
  • Calculated materials and time needed for each job.
  • Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
  • Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
  • Ensured high-quality results by consistently following manufacturer specifications during installations.
  • Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
  • Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
  • Expedited installation times with efficient scheduling and coordination of resources.
  • Assisted with system design and layout to optimize installations and continuous performance.
  • Completed troubleshooting of malfunctions and diagnosed issues.
  • Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
  • Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
  • Continuously updated technical knowledge through professional development opportunities, ensuring expertise in the latest industry trends and technologies.
  • Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
  • Completed projects within budget constraints through careful planning and resource management.
  • Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
  • Supported customer satisfaction, providing detailed instructions and demonstrations on proper system operation.
  • Increased repeat business by building strong relationships with clients through exceptional service delivery.
  • Provided detailed documentation of completed work for accurate recordkeeping purposes, facilitating future maintenance or repairs as needed.
  • Assisted in the development of installation guidelines based on industry standards, promoting consistency across all projects while meeting specific client requirements.
  • Used appropriate PPE to reduce risks when working with electrical and communications systems.
  • Streamlined communication among team members, resulting in improved collaboration and increased productivity on the job site.
  • Fixed broken systems with tools and educated customers on proper use to prevent future mishaps.
  • Contributed to company growth by cross-selling additional products and services during installations when appropriate.
  • Tested systems, noting issues and completing preventive maintenance.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Researched and implemented new technologies and equipment.

Deployment Technician

Best Buy
06.2006 - 01.2008
  • Established strong relationships with vendors, negotiating advantageous contracts for hardware and software purchases.
  • Received assets and moved equipment within or between facilities.
  • Assisted in determining equipment settings and operating instructions.
  • Contributed to streamlined communication between stakeholders by serving as a central point of contact during the deployment process.
  • Ensured compliance with company policies and regulatory requirements during the deployment process, mitigating potential risks.
  • Deployed and tracked assets for customer use.
  • Conducted regular reviews of deployed systems, identifying areas for optimization or enhancement.
  • Worked closely with project managers to develop accurate timelines and resource allocation plans for successful deployments.
  • Enhanced deployment efficiency by streamlining processes and implementing best practices.
  • Enabled smooth transitions through effective coordination with internal and external teams responsible for installing new systems or decommissioning old ones.
  • Maintained a proactive approach towards issue resolution through early identification, reporting, tracking, and escalation.
  • Maintained up-to-date knowledge of industry trends, enabling informed recommendations on emerging technologies for deployment projects.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Researched and identified solutions to technical problems.
  • Tested new software and hardware prior to deployment.

Merch Senior

Best Buy
10.2005 - 06.2006
  • Mentored junior team members, providing guidance on best practices in merchandise management and fostering their professional growth.
  • Streamlined inventory management processes, resulting in reduced stock discrepancies and improved product availability.
  • Facilitated open lines of communication between merchandising, marketing, store operations, and finance departments for seamless collaboration on company-wide initiatives.
  • Collaborated with cross-functional teams to develop seasonal merchandise assortments aligned with customer preferences.
  • Followed up with retail stores with reminders to replenish stock, helping achieve peak inventory levels.
  • Refreshed stock in retail shops to keep displays filled.
  • Coordinated with warehouse department and retail partners to develop smooth ordering process and efficient delivery of items.

Education

High School Diploma -

Duluth Central High School
Duluth, MN
06.2001

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent Communication
  • Critical Thinking
  • Computer Skills
  • Calm Under Pressure
  • Active Listening
  • Organization and Time Management
  • Decision-Making
  • Problem Resolution
  • Verbal Communication
  • Organizational Skills

Timeline

CS2

Best Buy
03.2022 - Current

Deployment Technician

Best Buy
10.2010 - 03.2022

GSI4 Master Home Theater Installer

Best Buy
01.2008 - 10.2010

Deployment Technician

Best Buy
06.2006 - 01.2008

Merch Senior

Best Buy
10.2005 - 06.2006

High School Diploma -

Duluth Central High School

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Robert Johnson