Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Robert Johnson

Trotwood,OH

Summary

Operations leader with track record in driving efficiency and productivity. Known for strategic planning, process optimization, and effective resource management. Strong focus on team collaboration, adaptability, and achieving measurable results. Skilled in logistics, project management, and continuous improvement. Trusted to deliver high-quality outcomes in dynamic environments.

Overview

22
22
years of professional experience

Work History

Head of Operations

Highland Protection Llc
03.2021 - Current
  • Automated manual processes using technology solutions, increasing accuracy and efficiency within operations.
  • Collaborated with executive leadership on strategic planning initiatives to drive business growth.
  • Evaluated emerging market trends to inform strategic decisions affecting the organization''s future direction.
  • Improved overall productivity with the introduction of innovative process improvement initiatives.
  • Streamlined operational processes by identifying inefficiencies and implementing best practices.
  • Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
  • Managed crisis situations effectively by developing response plans in advance.
  • Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
  • Developed comprehensive training programs for staff, enhancing team performance and skill sets.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.

Barber

Self
03.2018 - Current
  • Counted and documented opening and closing cash amounts daily.
  • Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
  • Monitored inventory and availability of supplies, tools and products to minimize delays.
  • Handled administrative tasks such as appointment scheduling, inventory management, and cash handling to ensure smooth salon operations.
  • Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
  • Completed quality haircuts and styling for men, women and children.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Consistently received positive performance reviews from guests.
  • Kept shop neat, professional and welcoming to guests of different backgrounds.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Answered incoming telephone calls and scheduled appointments for clients.

Barbershop Manager

Self
01.2014 - 02.2018
  • Recruited skilled barbers to expand the range of services offered at the shop, attracting diverse clientele groups.
  • Evaluated market trends to stay competitive within the industry while offering innovative services tailored to client preferences.
  • Coordinated workshops and training sessions for professional development of staff members.
  • Mentored junior employees to foster growth within the company, increasing staff retention rates.
  • Maintained a clean, organized, and welcoming environment to attract new clients and retain loyal customers.
  • Implemented social media campaigns that showcased the barbershop''s workmanship, leading to increased online engagement from potential clients.

Barbershop Owner

Self-employeed
01.2003 - 03.2009
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Interacted well with customers to build connections and nurture relationships.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Education

No Degree - Mass Communication

Sinclair Community College
Dayton, OH
06-2013

GED -

Meadowdale High School
Dayton, Oh
06-1994

Skills

  • Operational Excellence
  • Business Analysis
  • Organizational Development
  • Safety Management

Accomplishments

  • Documented and resolved all disputes and write ups which led to better productivity and better morale.

Timeline

Head of Operations

Highland Protection Llc
03.2021 - Current

Barber

Self
03.2018 - Current

Barbershop Manager

Self
01.2014 - 02.2018

Barbershop Owner

Self-employeed
01.2003 - 03.2009

No Degree - Mass Communication

Sinclair Community College

GED -

Meadowdale High School

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Robert Johnson