Robert Johnson
Seneca,SC
Summary
With a proven track record at RC Johnson LLC, I excel in project management and client service, driving profitability through strategic planning and process optimization. My leadership in hiring and staffing, coupled with a knack for forming strategic client relationships, has consistently enhanced operational efficiency and customer satisfaction.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Owner
RC Johnson LLC
Seneca, SC
10.1998 - 04.2024
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with local, state, and federal regulations.
- Provided direction and guidance to employees.
- Monitored performance of personnel against goals set forth by the company.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Formed and sustained strategic relationships with clients.
Outside Sales Representative
Hooks Lumber/Stans Lumber/Adams Stairworks
Lake County, IL
01.1991 - 09.1998
- Researched potential clients, identified decision makers and developed relationships with them.
- Developed and implemented sales strategies to increase revenue.
- Generated leads through cold calling, networking events, referrals.
- Provided technical support to existing customers regarding product usage and installation.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Educated customers on product features and technical details to highlight benefits.
- Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
- Calculated production, delivery, and installation costs to provide customers with accurate quotes.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
Education
Some College (No Degree) - General Studies
William Rainey Harper College
Palatine, ILSome College (No Degree) - Gender Studies
Western Illinois University
Macomb, ILSome College (No Degree) - General Studies
College of Lake County
Grayslake, ILSkills
- Hiring and staffing
- Client service
- Administrative oversight
- Project estimating
- Project management
- Process optimization
Certification
- South Carollina GC License
Timeline
Owner
RC Johnson LLC
10.1998 - 04.2024
Outside Sales Representative
Hooks Lumber/Stans Lumber/Adams Stairworks
01.1991 - 09.1998
- South Carollina GC License
Some College (No Degree) - General Studies
William Rainey Harper College
Some College (No Degree) - Gender Studies
Western Illinois University
Some College (No Degree) - General Studies
College of Lake County
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