Robert Johnson
Calera,OK
Summary
Dynamic Assistant Manager with a proven track record at Kwik Kar Oil And Lube, excelling in customer service and engine repair. Skilled in fostering team leadership and executing maintenance tasks efficiently. Demonstrated success in enhancing customer satisfaction and reducing operational discrepancies. Adept at troubleshooting, ensuring high-quality service, and driving repeat business through exceptional customer relations.
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Kwik Kar Oil And Lube
04.2024 - 02.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
Assistant Manager
Pep Boys Auto Parts & Service
08.2023 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Mechanic
Posner Park Chrysler Dodge Jeep RAM FIAT
01.2020 - 06.2022
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
- Repaired engine and transmission components to rebuild engine and enhance vitality.
- Ordered repair parts quickly to prevent delays in projects and repair work.
US Military
US Marine Corps Recruiting
06.2016 - 06.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Allen High School
Allen, TX05-2016
Skills
- Customer service
- Troubleshooting skills
- Money handling
- Maintenance and repairs
- Team leadership
- Hand and power tools
- Decision-making
- Troubleshooting
- Problem-solving
- Engine repair
- Time management
- Preventive Maintenance
- Customer relations
Timeline
Assistant Manager
Kwik Kar Oil And Lube
04.2024 - 02.2025
Assistant Manager
Pep Boys Auto Parts & Service
08.2023 - 03.2024
Mechanic
Posner Park Chrysler Dodge Jeep RAM FIAT
01.2020 - 06.2022
US Military
US Marine Corps Recruiting
06.2016 - 06.2018
High School Diploma -
Allen High School
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