Robert Johnson IV
Hanover,PA
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business. Resourceful Rink Manager known for high productivity and efficient task completion. Skilled in facility management, customer service, and event coordination. Excel at communication, leadership, and problem-solving to ensure seamless operations and positive guest experiences.
Overview
8
8
years of professional experience
Work History
Material Handler/Forklift Operator
Aqua Phoenix Scientific
Hanover, PA
08.2025 - Current
- Operated forklifts and pallet jacks to transport materials efficiently throughout facility.
- Managed inventory levels, ensuring accurate stock counts and timely replenishments.
- Collaborated with team to streamline material handling processes and reduce waste.
- Trained new employees on safety protocols and standard operating procedures.
- Implemented process improvements that enhanced workflow efficiency in material handling operations.
- Assisted in loading and unloading shipments, adhering to all safety regulations and guidelines.
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
Server
Cinco De Mayo Mexican Restaurant
Taneytown, MD
05.2024 - 08.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Freezer Order Filler
Stoney Point Farm Market
Littlestown, PA
04.2024 - 08.2024
- Assisted in organizing and stocking merchandise within the freezer.
- Loaded products into freezers for storage and shipment.
- Verified accuracy of orders before loading onto trucks for delivery.
- Monitored temperature levels within the freezer to ensure safety standards were met.
- Operated forklift, pallet jack, and other equipment as necessary for order fulfillment.
- Maintained cleanliness of work area by sweeping and mopping floors regularly.
- Inspected product labels to verify correct product was being loaded into freezers.
- Performed regular maintenance checks on all equipment used in the warehouse freezer.
- Organized and maintained inventory of fresh, frozen, and cured meats.
- Weighed, wrapped, labeled, priced, and displayed merchandise for sale.
- Prepared cuts of beef, pork, veal, lamb and poultry to customer specifications.
- Trained new employees in proper safety procedures for handling meat products.
- Assisted customers with special orders or requests for certain cuts of meat.
- Ensured that all food safety regulations were followed at all times while preparing food.
Ice Rink Attendant
Griffs Georgetown Ice Arena
Hudsonville, MI
05.2018 - 05.2022
- Greeted customers, answered inquiries and provided general information about the ice rink.
- Assisted in setting up the ice rink for events such as public skating sessions, hockey games and figure skating competitions.
- Checked admission tickets and collected fees from patrons entering the facility.
- Cleaned and maintained rental skates between uses.
- Provided skates to customers, assisted them with lacing up their skates and helped them adjust their skate sizes if necessary.
- Performed daily maintenance tasks such as sharpening blades on skates, cleaning surfaces of the ice rink, sweeping floors and emptying garbage cans.
- Monitored activities on the ice rink to ensure that all participants followed rules and regulations while using proper techniques when skating or playing hockey.
- Ensured proper maintenance, upkeep and cleanliness of the rink facility.
Education
Some College (No Degree) - Accounting And Finance
Stevenson University
Owings Mills, MDHigh School Diploma -
Jenison High School
Jenison, MI05.2022
Skills
Order Management
Food Running
Guest Engagement
Table Setting
Table Bussing
Food inspection
Safe Food Handling
Order delivery practices
Point of sale operation
Point of Sale (POS) system operations
Zamboni operation
Building Security
Meat packaging
Deboning meat
Meat Preparation
Meat Cutting
Meat weighing and labeling
Waste Reduction
Portion sizing
Material handling
Loading and unloading
Order picking
Positive attitude
Heavy lifting
Workplace cleanliness
Warehouse operations
Forklift operations
Pallet jack operation
Affiliations
- I play competitive ice hockey at the junior level for a team in Long Beach, New York.
Languages
English
Professional
Spanish
Limited
Italian
Elementary
Accomplishments
- I graduated high school with a 4.3 GPA, took 6 APs, and had a top SAT score of 1230.
References
References available upon request.
Education and Training
other,other
Timeline
Material Handler/Forklift Operator
Aqua Phoenix Scientific
08.2025 - Current
Server
Cinco De Mayo Mexican Restaurant
05.2024 - 08.2024
Freezer Order Filler
Stoney Point Farm Market
04.2024 - 08.2024
Ice Rink Attendant
Griffs Georgetown Ice Arena
05.2018 - 05.2022
Some College (No Degree) - Accounting And Finance
Stevenson University
High School Diploma -
Jenison High School