Robert Johnston
Sales Representative
Taylor,TX
Summary
Highly-motivated, conscientious, college-educated professional with a wide array of skills and a history of providing exceptional customer service. Proven to be an excellent listener, communicator, and highly adept in conflict resolution and customer satisfaction. Demonstrated ability to train, manage, and work collectively with a team or independently. Self directed, focused, flexible problem solver keen to identify opportunities, provide solutions, and optimize performance through dedicated continuous learning in regards to personal and professional growth.
Overview
15
15
years of professional experience
Work History
Healthcare Provider
HomeWell Senior Care
09.2020 - 03.2025
- Delivered compassionate care to seniors, addressing individual needs and enhancing quality of life.
- Assisted in daily living activities, promoting independence and dignity among patients.
- Monitored patient health status, identifying changes and communicating with healthcare team promptly.
- Implemented patient education programs, empowering individuals to manage their health effectively.
Sales Representative
Family First Life
02.2019 - 08.2020
- Developed tailored sales presentations to address client needs and showcase product benefits.
- Conducted market research to identify potential leads and understand competitive landscape.
- Established and maintained strong client relationships through regular follow-ups and personalized communication.
- Collaborated with cross-functional teams to enhance product offerings and address customer feedback.
Healthcare Provider
Home Instead Senior Care
01.2013 - 10.2018
- Coordinated transportation and medical appointments, ensuring timely access to healthcare services.
- Maintained accurate medical documentation, ensuring compliance with organizational and regulatory standards.
- Facilitated interdisciplinary team meetings, enhancing collaboration in patient care strategies.
- Developed care plans tailored to individual patient needs, improving overall care quality.
Business Development/Independent Contractor
First Source Realty Alliance
06.2010 - 02.2012
- Developed strategic partnerships with local businesses to enhance service offerings and increase market reach.
- Conducted comprehensive market research to identify emerging trends and potential opportunities for growth.
- Facilitated contract negotiations with clients, ensuring favorable terms and compliance with industry regulations.
- Managed client communication effectively, providing timely updates and addressing concerns to maintain satisfaction.
Education
Bachelor of Science - Psychology
Texas State University
San Marcos, Texas, TX12-1997
Skills
- Care planning
- Vital signs monitoring
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- HIPAA compliance
- Compassionate care
- Treatment implementation
- Staff mentoring
- Excellent communication
- Reliability
- Problem-solving abilities
- Attention to detail
- Time management
- Teamwork and collaboration
- Organizational skills
Accomplishments
Published author
Have held licenses in both real estate and insurance
Lead Account Manager during historic union with Caliber Systems, Inc. creating FDX, positioned to meet
customer needs providing comprehensive transportation, logistics and supply chain management solutions to span the globe.
Timeline
Healthcare Provider
HomeWell Senior Care
09.2020 - 03.2025
Sales Representative
Family First Life
02.2019 - 08.2020
Healthcare Provider
Home Instead Senior Care
01.2013 - 10.2018
Business Development/Independent Contractor
First Source Realty Alliance
06.2010 - 02.2012
Bachelor of Science - Psychology
Texas State University