Robert Jones
Jacksonville
Summary
Dynamic market manager with a proven track record at Publix Supermarkets, excelling in client engagement and strategic goal setting. Enhanced customer satisfaction and loyalty through effective communication and personalized marketing initiatives, driving sales performance and achieving targets. Adaptable and self-motivated, committed to revitalizing market growth and strengthening brand reputation.
Overview
38
38
years of professional experience
Work History
Assistant Market Manager
Publix Supermarkets
06.2002 - 02.2024
- Established strong client relationships through consistent follow-up and attentive customer service, leading to repeat business.
- Enhanced customer satisfaction with exceptional service and proactive problem resolution.
- Boosted sales performance, utilizing effective communication and relationship-building techniques.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Continually maintained and improved company's reputation and positive image in markets served.
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
Market Manager
Winn Dixie Stores, Inc.
05.1986 - 05.2002
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with other departments to ensure alignment of overall company goals with individual market objectives.
- Coached sales team members in effective selling strategies and closing techniques.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Drove customer satisfaction improvements through the implementation of effective feedback mechanisms and prompt issue resolution.
- Strengthened customer relationships through personalized marketing initiatives, increasing brand loyalty and repeat business.
Education
High School Diploma -
Sandalwood High School
Jacksonville, FL06-1975
Skills
- Product management
- Client Engagement
- Effective Time Management
- Consistent Dependability
- Client Engagement Techniques
- Self motivation
- Strategic Goal Setting
- Adaptability
Timeline
Assistant Market Manager
Publix Supermarkets
06.2002 - 02.2024
Market Manager
Winn Dixie Stores, Inc.
05.1986 - 05.2002
High School Diploma -
Sandalwood High School
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