Robert Jones
Lancaster,CA
Summary
Results-driven Parts Manager with expertise in inventory management and vendor relations. Skilled in customer service and team leadership. Proven ability to optimize inventory levels, reduce costs, improve parts availability while maintaining exceptional customer satisfaction.
Overview
29
29
years of professional experience
Work History
Parts Manager
Trust Palmdale Honda
Palmdale, CA
12.2022 - Current
- Managed inventory levels to ensure timely availability of parts for service and repair operations.
- Streamlined ordering processes to reduce lead time for parts acquisition and enhance workflow efficiency.
- Collaborated with service department to align parts availability with repair schedules, enhancing customer satisfaction.
- Negotiated terms with suppliers to expedite order fulfillment and strengthen supply chain efficiency.
- Analyzed sales trends to forecast demand, optimizing inventory turnover and minimizing excess stock risks.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Trained and mentored junior staff on inventory management systems and best practices in parts handling.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
Parts Manager
Robertson Palmdale Honda
Palmdale, CA
09.1997 - 12.2022
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Supervised and trained staff on product knowledge and customer service.
- Conducted regular audits of inventory to maintain accuracy and reduce discrepancies in stock levels.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Reduced excess stock levels through better demand forecasting, avoiding unnecessary capital tie-up.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Quartz Hill High School
Quartz Hill, CASkills
- Supply chain management
- Ordering parts
- Stock management
- Inventory auditing
- Inventory restocking
- Returns processing
- Parts lifecycle management
- Invoice processing
- Vendor relations
- POS systems operations
- Regulatory compliance
- Customer service
Timeline
Parts Manager
Trust Palmdale Honda
12.2022 - Current
Parts Manager
Robertson Palmdale Honda
09.1997 - 12.2022
High School Diploma -
Quartz Hill High School