Robert Jones
Gonzales,LA
Summary
Hardworking and enthusiastic employee who demonstrates business acumen and is passionate about pursuing opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Risk Advisor
State Farm
02.2023 - Current
- Use a customer-focused, needs-based review process to educate customers about insurance options
- Achieve new business production goals
- Utilize various lead sources to develop new business
- Create strong relationships with new and existing customers
- Maintain knowledge of new products and industry trends
Sales Consultant
CarMax
04.2015 - 02.2023
- Use knowledge of Carmax inventory to assist customers in finding vehicle options that meets their needs
- Guide customer through entire sale process including appraisal, test drives and arranging financing applications
- Complete all relevant records and documentation to ensure smooth transactions
Buyer
Carmax
04.2015 - 02.2023
- Complete customer appraisals using extensive market research
- Assess damage and identify key components, options, and features during appraisal and auction purchases
- Independently purchasing $500,000 or more in inventory at auctions per month
- Leading team during staff meeting and new department roll outs
- Providing unrivaled customer experience
- Enforcing EH&S policies
- On-boarding and training new hires
Service Advisor
Carmax
04.2015 - 02.2023
- Safe operations of PPE, tools and customer vehicles
- Writing repair orders and generating estimates
- Liaison between shop and customers
- Increase sales via recommended maintenance
- Keeping customer informed throughout repair process
- Display fiscal responsibility cross departmentally
Wire Technician
AT&T
12.2014 - 04.2015
- Installed wiring, cabling and networking hardware on customer premises
- Working Aloft and below homes (including climbing 20 feet)
- Educating customers on functionality of provided services
Claims Adjuster
Progressive Insurance
01.2013 - 12.2014
- Investigating and processing property damage claims using data entry guidelines
- Applications of Lexis-Nexis and other data entry sites to discover historical claims information
- Determining liability and reviewing final decision with insured and claimant
- Researched and analyzed policy contracts to verify proper payment of claims
- Prepared summaries of damage, payments, and policy coverage
Management Trainee
Enterprise Rent-A-Car
02.2012 - 10.2013
- Account management of clients and vendors
- Contract underwriting
- Consistently achieving exceptional sales goals
- Cultivating positive relationships with business-to-business partners
- Management of accounting for business and inventory needs
Store Manager
Blockbuster Video
01.2007 - 02.2012
- Interview, hire and complete on-boarding and training associates
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Managed inventory control, cash control including profit and loss reports, and store opening and closing procedures
- Rotated merchandise and displays to feature new products and promotions
Education
Bachelor of Science - Marketing
University of New Orleans
New Orleans, LASkills
- Louisiana licensed producer in Property and Casualty, and Life and Health
- Proficient in Microsoft Office Suite (Word, PowerPoint and Excel)
- Functional expert in process improvement
- Expertise in staging, creating, and enhancing brand image through marketing and advertising techniques
Accomplishments
- Recognized as: President's Club Recipient, Store Champion Award Recipient, Excellency Program Graduate
- 2010 MCFC National Champion
- Progressive Black Student Union Marketing and PR Chair
- VP of Finance for American Marketing Association
- Young Entrepreneurship Club Member
- EH&S Manager
Timeline
Risk Advisor
State Farm
02.2023 - Current
Sales Consultant
CarMax
04.2015 - 02.2023
Buyer
Carmax
04.2015 - 02.2023
Service Advisor
Carmax
04.2015 - 02.2023
Wire Technician
AT&T
12.2014 - 04.2015
Claims Adjuster
Progressive Insurance
01.2013 - 12.2014
Management Trainee
Enterprise Rent-A-Car
02.2012 - 10.2013
Store Manager
Blockbuster Video
01.2007 - 02.2012
Bachelor of Science - Marketing
University of New Orleans
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