Robert Jones III
Branchburg Township
Summary
A dynamic leader in the hospitality sector, I excelled by spearheading initiatives that significantly enhanced food and beverage services and event satisfaction, achieving a notable increase in event satisfaction surveys. My expertise in budgeting and innate ability to build strong relationships have been pivotal in driving operational efficiency and team performance.
Experienced with comprehensive food and beverage management, including menu development and cost control. Utilizes strategic planning to elevate service quality and guest satisfaction. Track record of effective team leadership and operational efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Food and Beverage
EnVue Autograph Collection/ Residence Inn
06.2023 - 12.2024
- Collaborated with executive leadership to establish long-term goals and strategic plans for the food and beverage department.
- Coordinated seamless event execution for both small-scale gatherings and large-scale banquets or conferences.
- Implemented sustainable practices in line with corporate social responsibility guidelines, reducing environmental impact while maintaining quality standards.
- Fostered a culture of continuous improvement, conducting regular staff performance evaluations and providing targeted feedback.
Senior Food and Beverage Manager
JW Marriott Essex House
01.2024 - 06.2024
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Streamlined operations through regular review of processes and implementation of best practices.
Director of Event Operations and Event Planning
MCR Renaissance Newark Airport Hotel
02.2019 - 01.2024
- Built loyal account base and long-term business relationships with professional and collegiate sports, pharmaceutical, accounts.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Created/produced regular pre and post event reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
- Increased overall Event Satisfaction Survey by 7% year over year. Maintained over 90% individual event planning score.
Senior Banquet Manager
Renaissance Newark Airport Hotel
07.2017 - 02.2019
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Maintained excellent customer relationships through consistent delivery on commitments.
- Reduced overtime by 12% by restructuring employee schedules.
- Mentored and supervised 25-person workforce, managing such duties as scheduling, supervision and performance management.
- Established and maintained procedures and policies.
Banquet Manager
Newark Liberty International Airport Marriott
04.2016 - 07.2017
- Oversaw timeliness and quality of food delivery at high-volume events.
- Managed budgeting and invoicing for both large and small-scale events.
- Maximized customer service by training staff, overseeing operations and resolving issues in timely manner.
- Finished number 1 in Overall Event Satisfaction in the region for Marriott Brands.
Food And Beverage Supervisor
Renaissance Newark Airport Hotel
01.2014 - 04.2016
- Greeted and welcomed all hotel guests with a smile.
- Developed departmental objectives, work schedules, budgets and policies.
- Updated team members about changes in hotel products, services, pricing and policies.
- Improved and exceeded overall ESS through follow through of department WIG
Lead Banquet Server
Renaissance Newark Airport
04.2013 - 10.2014
- Designing and managing food and beverage stations
- Assist with operation of daily events
- Greeting guest with event orders to ensure accuracy of times for scheduled events
Banquet Server/ Audio Visual Technician
Renaissance Newark Airport Hotel
05.2009 - 04.2013
- Designing and managing food and beverage stations
- Set and operate equipment used for events such as microphones, projectors, lighting and sound mixing equipment.
Receiving Clerk
Renaissance Newark Airport Hotel
12.2006 - 05.2009
- Created purchase orders.
- Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
Banquet Aid
Bridgewater Marriott
03.2008 - 12.2008
- Set up corporate and social events according to company standards using Event Orders.
Banquet Houseman/ Banquet server
Sheraton Newark Airport Hotel
08.2007 - 12.2007
- Set up corporate and social events according to company standards using Event Orders. Designing and managing food and beverage stations
Banquet Aid
Renaissance Newark Airport Hotel
10.2004 - 12.2006
- Set up corporate and social events according to company standards using Event Orders.
Education
High School Diploma -
Elizabeth High School
600 Pearl St. Elizabeth, NJ 0720206.2004
Skills
- Payroll management
- Natural leader
- Food and beverage services
- Superb time management skills
- Team building
- Budgeting
- Unsurpassed work ethic
- Relationship building
Certification
- Level 2 Marriott Event Technology
- TIPS
- Marriott Foundations Of Leadership
Timeline
Senior Food and Beverage Manager
JW Marriott Essex House
01.2024 - 06.2024
Director of Food and Beverage
EnVue Autograph Collection/ Residence Inn
06.2023 - 12.2024
Director of Event Operations and Event Planning
MCR Renaissance Newark Airport Hotel
02.2019 - 01.2024
Senior Banquet Manager
Renaissance Newark Airport Hotel
07.2017 - 02.2019
Banquet Manager
Newark Liberty International Airport Marriott
04.2016 - 07.2017
Food And Beverage Supervisor
Renaissance Newark Airport Hotel
01.2014 - 04.2016
Lead Banquet Server
Renaissance Newark Airport
04.2013 - 10.2014
Banquet Server/ Audio Visual Technician
Renaissance Newark Airport Hotel
05.2009 - 04.2013
Banquet Aid
Bridgewater Marriott
03.2008 - 12.2008
Banquet Houseman/ Banquet server
Sheraton Newark Airport Hotel
08.2007 - 12.2007
Receiving Clerk
Renaissance Newark Airport Hotel
12.2006 - 05.2009
Banquet Aid
Renaissance Newark Airport Hotel
10.2004 - 12.2006
High School Diploma -
Elizabeth High School
Similar Profiles
JUAN MENDOZAJUAN MENDOZA
Sous Chef at inn at the mission Autograph collectionSous Chef at inn at the mission Autograph collection
Chawna WinnChawna Winn
Front Desk Night Auditor at Inn At Bay Harbor Autograph CollectionFront Desk Night Auditor at Inn At Bay Harbor Autograph Collection
Bayu JalayudaBayu Jalayuda
Sous Chef || CASSIA (Southeast Asian) at The Luxury Collection & Autograph CollectionSous Chef || CASSIA (Southeast Asian) at The Luxury Collection & Autograph Collection