Robert Jorda
Montevideo,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Housekeeping
Minnesota Veterans Home
Montevideo, MN
02.2024 - Current
- Sanitized restrooms and refilled supplies such as soap and paper towels.
- Emptied trash receptacles throughout the facility on a regular basis.
- Removed stains from carpets, fabrics, walls and other surfaces using appropriate cleaners.
- Help where needed
Store Manager
Runnings Supply
Montevideo, MN
05.2015 - 07.2023
- Established customer service standards and monitored staff compliance.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Assessed operational efficiency of the store's departments.
- Planned special promotions or discounts based on market trends.
- Developed strategies to maximize sales and profitability.
- Managed daily banking activities such as deposits and withdrawals.
- Organized promotional events to increase product awareness.
- Identified opportunities for cost savings through waste reduction initiatives.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Performed regular price checks to ensure competitive pricing.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Monitored inventory levels and placed orders to restock shelves.
- Prepared monthly reports on sales figures, expenses, profits.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delegated work to staff, setting priorities and goals.
Owner/ Dairy Distributer
Sweetgrass Diary
Big Timber, MT
09.2009 - 01.2014
- Oversaw budgeting and financial management.
- Ensured compliance with applicable laws and regulations related to business operations.
- Identified new opportunities for growth, expansion, and diversification.
- Implemented quality assurance processes to ensure product excellence.
- Created marketing campaigns to attract new customers.
- Developed strategic plans to increase profitability and efficiency.
- Ensured compliance with local, state, and federal regulations.
- Maintained relationships with existing clients by providing superior customer service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Hosted special events to boost brand awareness and increase community engagement.
- Set pricing structures according to market analytics and emerging trends.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
- Responsible for entering customer payments into the accounting software system.
- Communicated regularly with vendors regarding invoice processing status updates.
- Analyzed customer account information to identify discrepancies or trends in payment history.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Investigated any discrepancies between invoices and purchase orders prior to processing payments.
- Maintained accurate records of accounts receivable and payable transactions.
Education
High School Studies
Sweet Grass County High School
Big Timber, MT05-1992
Skills
- Problem Resolution
- Dependable and Responsible
- Flexible and Adaptable
- Multitasking
- Organizational Skills
- Maintenance & Repair
- Time Management
- Communication
- Active Listening
Timeline
Housekeeping
Minnesota Veterans Home
02.2024 - Current
Store Manager
Runnings Supply
05.2015 - 07.2023
Owner/ Dairy Distributer
Sweetgrass Diary
09.2009 - 01.2014
High School Studies
Sweet Grass County High School
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