Robert Jordan

Provide adequate support to Child Protective Investigators, such as creating case files, gathering vital information for files, as well as other duties assigned.

Provide backup support to the screener when needed.

Keep an organized record of all current and past case files

Provide transportation to families as needed.

• Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Coached employees through day-to-day work and complex problems.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.