Robert Jordan
Baltimore,MD
Summary
Reliable customer service professional with strong cash handling and complaint resolution skills. Committed to delivering exceptional service and maintaining customer satisfaction in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Customer Service Cashier
McDonald's
10.2023 - 01.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash and card payments while ensuring accuracy in financial exchanges.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly.
- Maintained cleanliness and organization of front counter and dining areas to enhance customer experience.
Warehouse Worker
Yell-O-Glo
09.2022 - 01.2023
- Operated forklifts and pallet jacks to efficiently move products within warehouse.
- Received and inspected incoming shipments, ensuring accuracy and quality standards.
- Organized inventory in accordance with company protocols for easy access and retrieval.
- Assisted in maintaining cleanliness and safety of work areas, adhering to OSHA regulations.
Front Desk Receptionist
Medmark Treatment
09.2019 - 08.2022
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between medical staff and patients, enhancing workflow efficiency.
- Maintained accurate patient records using electronic health record systems.
- Assisted in training new reception staff on best practices and office protocols.
Floor Technician
Bull Airport
08.2018 - 04.2019
- Operated floor cleaning equipment to maintain cleanliness and safety standards across airport terminals
- Conducted routine inspections of flooring materials to identify maintenance needs and prevent hazards
- Trained new team members on proper cleaning techniques and equipment usage to enhance operational efficiency
- Implemented improved cleaning schedules, reducing downtime and ensuring consistent facility upkeep
Cook
Phillips Seafood & Restaurant
09.2013 - 08.2014
- Prepared and cooked diverse menu items following established recipes and standards.
- Maintained cleanliness and organization of kitchen workspace to ensure safety and efficiency.
- Collaborated with kitchen staff to streamline food preparation processes and enhance service speed.
- Monitored inventory levels, assisting in ordering supplies to prevent shortages during peak hours.
- Trained new team members on cooking techniques, safety protocols, and kitchen equipment usage.
Education
BBA -
Salem State University
Salem, Massachusetts, MA06-1996
High School Diploma -
Farr Academy
Boston05-1994
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
Timeline
Customer Service Cashier
McDonald's
10.2023 - 01.2025
Warehouse Worker
Yell-O-Glo
09.2022 - 01.2023
Front Desk Receptionist
Medmark Treatment
09.2019 - 08.2022
Floor Technician
Bull Airport
08.2018 - 04.2019
Cook
Phillips Seafood & Restaurant
09.2013 - 08.2014
BBA -
Salem State University
High School Diploma -
Farr Academy