Summary
Overview
Work History
Education
Skills
Signature Date
Timeline
OfficeManager
Robert Joyner

Robert Joyner

Management
Alexandria,VA

Summary

Experienced and accomplished professional with a proven track record in sales and management. Obtained a sales license in 2016, demonstrating a strong understanding of the industry and the ability to drive results. Certified as a manager in 2023, showcasing a commitment to personal and professional growth. Adept at building and maintaining client relationships, exceeding sales targets, and leading high-performing teams. Seeking new opportunities to leverage expertise and contribute to the success of a dynamic organization.

Overview

19
19
years of professional experience

Work History

Manager

Dennys Restaurant
07.2023 - 02.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.

Sales Associate

7-eleven
09.2019 - 07.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Salesperson

Furniture 4 Less
05.2016 - 08.2019
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.

Shift Manager

Old Country Buffet
06.2006 - 03.2014
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Tracked receipts, employee hours, and inventory movements.

Education

Tc Williams
Alexandria, VA
1994

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff management
  • Staff training and development

Signature Date

MM/DD/YY

Timeline

Manager

Dennys Restaurant
07.2023 - 02.2025

Sales Associate

7-eleven
09.2019 - 07.2023

Salesperson

Furniture 4 Less
05.2016 - 08.2019

Shift Manager

Old Country Buffet
06.2006 - 03.2014

Tc Williams

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Robert JoynerManagement