Robert J. Scott
Cutchogue
Summary
Highly-motivated, customer focused management professional with extensive experience in print production management, staff management, training and coaching, operations management, quality assurance, corporate policy development, budgeting, revenue generation, cost control and organizational expertise. Possess exceptional leadership, interpersonal and client management skills. Excellent communication, process improvement, training and team building skills. These professional qualities can be readily applied in a variety of areas.
Overview
22
22
years of professional experience
Work History
Business Owner
Riverhead Discount Beverage
01.2013 - 01.2025
- Successfully own and manage all aspects of a retail and wholesale beverage corporation.
- Effectively manage customer service and employee training to ensure customer satisfaction.
- Implemented procedures streamlining operations for retail, wholesale, warehouse and redemption operations maximizing efficiency and saving thousands of dollars.
- Managed all advertising print media from inception to completion attracting new customers adding thousands of dollars of new revenue into the business.
- Created inventory and distribution procedures saving time and money
- Hired, managed and trained employees in company policies and procedures.
Production Manager
Wilen Media
01.2011 - 01.2013
- Successfully manage the print production, manufacturing and distribution of all direct mail and advertising for cutting edge multimedia company.
- Manage multiple projects from inception to completion in a client service, deadline driven environment.
- Direct customer service/account managers and production personnel in all aspects of client services to help enhance relationships and increase business.
- Create competitive production and mailing schedules to accommodate expectations for high profile clients.
- Work closely with creative department in all aspects of design, pre-press and production.
- Communicate effectively with data processing departments in both New York and Florida facilities, to ensure adherence to production schedules and deadlines.
- Key Accomplishments:
- Implemented new production workflow procedures saving time and money.
- Enhanced inter-departmental communication to increase client service capability.
- Effectively manage supervisors, account managers and production personnel creating an inclusive and productive work environment.
- Successfully manage the production, manufacturing and distribution of more than 30 million packages per year, utilizing new technologies to accommodate client expectations.
- Perform reviews to enhance employee skills and growth potential within organization.
Director, Financial Communications Group
Antares ITI/Mailmen Inc
01.2008 - 01.2011
- Direct and manage the operations and client services for the Bank of New York Mellon from file submission through print/production, mail fulfillment and warehouse.
- Direct account managers, production managers, shift supervisors, billing personnel and production employees across three shifts, in a deadline orientated environment.
- Areas of focus include revenue generation, benchmarking against objectives, productivity, strategic planning, training, attendance, in-depth review/analysis of reports and execution of plans.
- Key Accomplishments:
- High profile director of client services providing outstanding customer service during extremely high volume seasons.
- Saved company $125,000 during tenure by streamlining direct labor costs and eliminating waste.
- Led team by developing, implementing and effectively managing office infrastructure to create efficiencies.
- Effectively manage, monitor and train up to 150 employees during peak production seasons.
- Successfully and accurately completed the mailings of more than 11 million packages per year, including personalized stock information (proxy packages), statements and checks.
- Effectively maintain and control annual operating budget of approximately 2 million dollars per year.
- Identified, coached and encouraged employees who showed interest and potential for professional growth.
- Created a culture that emphasizes diversity, education, full participation of represented employees, supportive coaching, teamwork and personal accountability.
- Manage global production schedule to ensure all jobs are handled in timely, efficient and cost effective manner.
- Create and maintain standard operating procedures and controls to manage highly sensitive financial information from data submission through production and mailing.
Production Manager
Suffolk Life Newspapers
01.2003 - 01.2008
- Managed the manufacturing and production for the largest weekly newspaper in Suffolk County.
- Assisted with operations management and coaching of employees with direct responsibility for productivity and customer service performance.
- Directed the creation of all retail advertising and editorial in a timely and efficient manner.
- Key Accomplishments:
- Successfully Led and trained team of 20 employees in all aspects of client service.
- Converted entire prepress operations from traditional paste-up, to a completely digital workflow.
- Increased productivity by 25% and saved company over $200,000 by creating efficiencies.
- Implemented new technology to streamline digital workflow and eliminate errors.
- Converted entire production workflow from black and white to process color.
- Created all daily scheduling for manufacturing deadlines.
- Developed client service metrics to determine overall client satisfaction that helped in inter-departmental procedures.
- Produced final cost and billing reports for several departments and instructed sales team in inter-departmental procedures.
Education
Associate of Arts Degree - Liberal Arts, Communications
Nassau College
Uniondale, NYSkills
- Indesign
- Photoshop
- Illustrator
- MS Word
- Excel
- PowerPoint
- Outlook
- Internet applications
Timeline
Business Owner
Riverhead Discount Beverage
01.2013 - 01.2025
Production Manager
Wilen Media
01.2011 - 01.2013
Director, Financial Communications Group
Antares ITI/Mailmen Inc
01.2008 - 01.2011
Production Manager
Suffolk Life Newspapers
01.2003 - 01.2008
Associate of Arts Degree - Liberal Arts, Communications
Nassau College
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