Overview
Work History
Education
Skills
Security Clearance
Timeline
Generic

Robert J Slapp III

Senior IT Specialist
Vista,Ca

Overview

16
16
years of professional experience

Work History

Lead Desktop Migration Technical Engineer

EDGE
10.2023 - 02.2024
  • Computer Systems support in the migration of 3 technicians to convert all users over to new domain.
  • Network moving end users over from one V-Lan over to another after reimagining desktop VDI.
  • Look at ways to migrate computers over with little interruption to the Hospital.

Owner/President

VIRTUAL ONLINE TRAINING SERVICES, INC
02.2023 - 10.2023
  • Updating Patton user interface Patton ends 2024 keeping it up to date.

Computer Analyst level III

KROS-WISE
11.2022 - 01.2023
  • Computer Systems Analyst III in support of SWRMC Command Support Services.
  • Networking office 365 (Flank speed) Intune on iPhone (Purebred)

IT/Field Deskside Support

Zensar
05.2022 - 10.2022
  • Windows 7 and Windows 10 upgrades, support imaging and training materials.
  • Networking Support (Domains, VPN)
  • Office 365 admin support, Bluebeam Extreme (PDF)
  • Active Directory (adding users, profiles, and support)
  • Management and deployment of windows operating system using primary SCCM.
  • ServiceNow Ticketing system, Good Communication and Documentation Skills

System Analyst

Veterans Engineering
07.2020 - 10.2021
  • Support with planning and monitoring the execution of installations had to have a change order approved before you did anything with the applications.
  • Setting up configuring HP Jet Admin Printer application software for 20,000 printers on 5 Micro Software 2019 servers in 5 different regions across the United States.
  • Creating templates for baseline security for centralized management for 80,000 printers.
  • Setting up groups based on different sites within each region server.
  • We had Special Use printers that did not get auto managed due to special medical hardware, so we created special groups for them on each server and each platform.
  • Setting polices to associate a group with a template and firmware updates when new printers get added to a group.
  • Plans of action and milestones would be monitored daily to make sure the Veterans Administration guidelines were being met.
  • Creating weekly metrics for each Server.
  • Developing training materials and cookbooks for VA engineers and acting SME for any problems.
  • I supported HP Jet direct; Lexmark Vision 4.0 and Xerox CCW. was repeated on each platform.

Reginal Tech Specialist Office/Field Support

Connection Inc.
05.2019 - 02.2020
  • Windows 7 and Windows 10 upgrades, support imaging and training materials.
  • Networking Support (Domains, VPN)
  • Office 365 admin support, Bluebeam Extreme (PDF)
  • Active Directory (adding users, profiles and support)
  • Management and deployment of windows operating system using primary SCCM.
  • HP ProLiant Servers, NAS drives for Egnyte File Server.
  • AWS cloud (Ec2, S3 and support Oracle DBA).
  • ServiceNow Ticketing system, Good Communication and Documentation Skills
  • Linux Apache MySQL PHP Websites

Systems Field Engineer (Field Support)

Corporate Technologies
08.2017 - 12.2017
  • Support of a Manage Support Network, Window Servers, New Installations and Windows Servers upgrades.

Independent Consultant

Venture Aviators Inc
07.2017 - 12.2017
  • Working on support projects for Red Hat Open Shift, Red Hat Partner Venture Aviators Inc.
  • Received SOW from Venture Aviators and support Install, configuration, Verification and Support.
  • The duration was from a week to several weeks.

Program Manager / Technical Lead

No9 Ventures
02.2015 - 05.2017
  • Beta testing through main release employing Jira System for development and Asana System for tracking of team performance, as well as, determining severity of, documenting, and tracking reported design and bugs fixes.
  • Participate in Daily Production and Weekly Progress Meetings to provide installation progress and changes in schedule. I had one meeting at 1:00am to go over plan for development, at 8am would update third parties as to team's progress and then at 2pm would update stakeholders and demo any finished pieces completed.
  • Provide and implement solutions or work arounds
  • Develop Disaster Recovery Plan (DRP) documenting process for recovery and protection of application infrastructure in an event of a loss of service.
  • Support AWS servers and manage security and clean image prior to main release, provide full backup for DRP start, and deliver AWS performance monitoring service and database support.
  • Execute database security updates and monitor crash analytics, generate specialized reports for marketing trends and technical performance, and support database and Flurry.
  • Manage all new revisions design and development for stated future project of revision 3, oversee SOW and budget for outside service providers for Rev 3 including Google Store / Android, and support end users of the aforementioned.
  • Configuration management and control using the AWS backend Maria Database to control the IOS application and its front-end configuration.

Owner/President

VIRTUAL ONLINE TRAINING SERVICES, INC
02.2010 - 06.2015
  • Designed Oracle 11.2g and Apex 4.1 application, while serving as Project Manager / Program Manager utilizing project manager software for tracking. Developed interface with Apex 4.1 on Linux platform, setup, and managed VMware on Windows Server 2008/R2, and constructed and supported Web-Connect 5.8.2 on Windows Server.
  • Authored all requirements for design of Patent application, developed Admin and User guides, and served as Administrator for ML370 ProLiant Linux/Windows Servers supporting Windows 7 64 bit, Windows XP, and NAS Drive for VMware Server.
  • Used Microsoft SCCM and Red Hat Satellite to handle Linux and Windows deployments.
  • Setup Risk management plans, risk registers, risk matrices on the local beta to change the planes on system we needed to measure the risks involved before updating the production system.
  • System Operational Verification Tests (SOVT) to insure everything was to my specifications.

Systems Field Support Engineer

Service IT Direct
06.2012 - 12.2014
  • Delivered optimized support (4-hour response time) for hardware, software, and network upgrades for all Source Direct Mission Critical accounts.
  • Implemented and maintained system security and configurations for all Hewlett Packard customer servers while providing IT support including planning, software, and hardware configuration to end-users on new installations of HP/UX 5000, routers, and EVA Disks. Bolstered other support teams within Source.
  • Direct by providing up to date information and estimated time to completion. Analyzed information determining and recommending plan layout for escalations.

Technical Application Support Engineer

SERVICENOW
06.2011 - 06.2012
  • Provided software customization assistance answering 'how to' technical and application configuration questions for technologies including POP3, SMTP, LDAP or Unix/Linux operating systems, and networking.
  • Delivered key contributions to translating business requirements into technical requirements, demonstrated experience with command line interfaces.
  • Executed technical support for relational databases such as MySQL, Oracle, and DB2.

Technical Application Support Engineer

QUEST SOFTWARE, INC
06.2010 - 06.2011
  • Served as Technical Software Support Engineer for Monitor Fog light application suite delivering expert support for FMS and associated Cartridges including AD, Exchange, and Databases. Focused on database monitoring for Oracle RAC, SQL Server, Sybase, DB2 and MySQL.
  • Trained on FMS administrator and FxM and FxV End User appliance monitoring.
  • Created technical solutions in Knowledge Database, as well as logging and updating ongoing calls supported and resolved. Designed and implemented work around solutions and verified bug fixes.
  • Created Item databases, file storage and archives before any changes made to customers systems.

Senior Enterprise Field Support Engineer

Hewlett Packard
06.2008 - 06.2010
  • Executed 4-hour response time support for hardware, software, and network upgrades for all Hewlett Packard Mission Critical accounts such as Verizon, Wells Fargo, Bank of America, Abbott Labs, and Kaiser.
  • Implemented and maintained system security and configurations for all Hewlett Packard customer servers while providing IT support including planning, software, and hardware configuration for end-users on new installations of HP/UX 5000.

Education

Technical Degree - Computers

University of the State of New York
New York, New York

Skills

Red Hat Sales Engineer Specialist Linux Platform 70

Security Clearance

ACTIVE Secret

Timeline

Lead Desktop Migration Technical Engineer

EDGE
10.2023 - 02.2024

Owner/President

VIRTUAL ONLINE TRAINING SERVICES, INC
02.2023 - 10.2023

Computer Analyst level III

KROS-WISE
11.2022 - 01.2023

IT/Field Deskside Support

Zensar
05.2022 - 10.2022

System Analyst

Veterans Engineering
07.2020 - 10.2021

Reginal Tech Specialist Office/Field Support

Connection Inc.
05.2019 - 02.2020

Systems Field Engineer (Field Support)

Corporate Technologies
08.2017 - 12.2017

Independent Consultant

Venture Aviators Inc
07.2017 - 12.2017

Program Manager / Technical Lead

No9 Ventures
02.2015 - 05.2017

Systems Field Support Engineer

Service IT Direct
06.2012 - 12.2014

Technical Application Support Engineer

SERVICENOW
06.2011 - 06.2012

Technical Application Support Engineer

QUEST SOFTWARE, INC
06.2010 - 06.2011

Owner/President

VIRTUAL ONLINE TRAINING SERVICES, INC
02.2010 - 06.2015

Senior Enterprise Field Support Engineer

Hewlett Packard
06.2008 - 06.2010

Technical Degree - Computers

University of the State of New York

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Robert J Slapp IIISenior IT Specialist