Robert J Slapp III
Senior IT Specialist
Vista,Ca
Overview
16
16
years of professional experience
Work History
Lead Desktop Migration Technical Engineer
EDGE
10.2023 - 02.2024
- Computer Systems support in the migration of 3 technicians to convert all users over to new domain.
- Network moving end users over from one V-Lan over to another after reimagining desktop VDI.
- Look at ways to migrate computers over with little interruption to the Hospital.
Owner/President
VIRTUAL ONLINE TRAINING SERVICES, INC
02.2023 - 10.2023
- Updating Patton user interface Patton ends 2024 keeping it up to date.
Computer Analyst level III
KROS-WISE
11.2022 - 01.2023
- Computer Systems Analyst III in support of SWRMC Command Support Services.
- Networking office 365 (Flank speed) Intune on iPhone (Purebred)
IT/Field Deskside Support
Zensar
05.2022 - 10.2022
- Windows 7 and Windows 10 upgrades, support imaging and training materials.
- Networking Support (Domains, VPN)
- Office 365 admin support, Bluebeam Extreme (PDF)
- Active Directory (adding users, profiles, and support)
- Management and deployment of windows operating system using primary SCCM.
- ServiceNow Ticketing system, Good Communication and Documentation Skills
System Analyst
Veterans Engineering
07.2020 - 10.2021
- Support with planning and monitoring the execution of installations had to have a change order approved before you did anything with the applications.
- Setting up configuring HP Jet Admin Printer application software for 20,000 printers on 5 Micro Software 2019 servers in 5 different regions across the United States.
- Creating templates for baseline security for centralized management for 80,000 printers.
- Setting up groups based on different sites within each region server.
- We had Special Use printers that did not get auto managed due to special medical hardware, so we created special groups for them on each server and each platform.
- Setting polices to associate a group with a template and firmware updates when new printers get added to a group.
- Plans of action and milestones would be monitored daily to make sure the Veterans Administration guidelines were being met.
- Creating weekly metrics for each Server.
- Developing training materials and cookbooks for VA engineers and acting SME for any problems.
- I supported HP Jet direct; Lexmark Vision 4.0 and Xerox CCW. was repeated on each platform.
Reginal Tech Specialist Office/Field Support
Connection Inc.
05.2019 - 02.2020
- Windows 7 and Windows 10 upgrades, support imaging and training materials.
- Networking Support (Domains, VPN)
- Office 365 admin support, Bluebeam Extreme (PDF)
- Active Directory (adding users, profiles and support)
- Management and deployment of windows operating system using primary SCCM.
- HP ProLiant Servers, NAS drives for Egnyte File Server.
- AWS cloud (Ec2, S3 and support Oracle DBA).
- ServiceNow Ticketing system, Good Communication and Documentation Skills
- Linux Apache MySQL PHP Websites
Systems Field Engineer (Field Support)
Corporate Technologies
08.2017 - 12.2017
- Support of a Manage Support Network, Window Servers, New Installations and Windows Servers upgrades.
Independent Consultant
Venture Aviators Inc
07.2017 - 12.2017
- Working on support projects for Red Hat Open Shift, Red Hat Partner Venture Aviators Inc.
- Received SOW from Venture Aviators and support Install, configuration, Verification and Support.
- The duration was from a week to several weeks.
Program Manager / Technical Lead
No9 Ventures
02.2015 - 05.2017
- Beta testing through main release employing Jira System for development and Asana System for tracking of team performance, as well as, determining severity of, documenting, and tracking reported design and bugs fixes.
- Participate in Daily Production and Weekly Progress Meetings to provide installation progress and changes in schedule. I had one meeting at 1:00am to go over plan for development, at 8am would update third parties as to team's progress and then at 2pm would update stakeholders and demo any finished pieces completed.
- Provide and implement solutions or work arounds
- Develop Disaster Recovery Plan (DRP) documenting process for recovery and protection of application infrastructure in an event of a loss of service.
- Support AWS servers and manage security and clean image prior to main release, provide full backup for DRP start, and deliver AWS performance monitoring service and database support.
- Execute database security updates and monitor crash analytics, generate specialized reports for marketing trends and technical performance, and support database and Flurry.
- Manage all new revisions design and development for stated future project of revision 3, oversee SOW and budget for outside service providers for Rev 3 including Google Store / Android, and support end users of the aforementioned.
- Configuration management and control using the AWS backend Maria Database to control the IOS application and its front-end configuration.
Owner/President
VIRTUAL ONLINE TRAINING SERVICES, INC
02.2010 - 06.2015
- Designed Oracle 11.2g and Apex 4.1 application, while serving as Project Manager / Program Manager utilizing project manager software for tracking. Developed interface with Apex 4.1 on Linux platform, setup, and managed VMware on Windows Server 2008/R2, and constructed and supported Web-Connect 5.8.2 on Windows Server.
- Authored all requirements for design of Patent application, developed Admin and User guides, and served as Administrator for ML370 ProLiant Linux/Windows Servers supporting Windows 7 64 bit, Windows XP, and NAS Drive for VMware Server.
- Used Microsoft SCCM and Red Hat Satellite to handle Linux and Windows deployments.
- Setup Risk management plans, risk registers, risk matrices on the local beta to change the planes on system we needed to measure the risks involved before updating the production system.
- System Operational Verification Tests (SOVT) to insure everything was to my specifications.
Systems Field Support Engineer
Service IT Direct
06.2012 - 12.2014
- Delivered optimized support (4-hour response time) for hardware, software, and network upgrades for all Source Direct Mission Critical accounts.
- Implemented and maintained system security and configurations for all Hewlett Packard customer servers while providing IT support including planning, software, and hardware configuration to end-users on new installations of HP/UX 5000, routers, and EVA Disks. Bolstered other support teams within Source.
- Direct by providing up to date information and estimated time to completion. Analyzed information determining and recommending plan layout for escalations.
Technical Application Support Engineer
SERVICENOW
06.2011 - 06.2012
- Provided software customization assistance answering 'how to' technical and application configuration questions for technologies including POP3, SMTP, LDAP or Unix/Linux operating systems, and networking.
- Delivered key contributions to translating business requirements into technical requirements, demonstrated experience with command line interfaces.
- Executed technical support for relational databases such as MySQL, Oracle, and DB2.
Technical Application Support Engineer
QUEST SOFTWARE, INC
06.2010 - 06.2011
- Served as Technical Software Support Engineer for Monitor Fog light application suite delivering expert support for FMS and associated Cartridges including AD, Exchange, and Databases. Focused on database monitoring for Oracle RAC, SQL Server, Sybase, DB2 and MySQL.
- Trained on FMS administrator and FxM and FxV End User appliance monitoring.
- Created technical solutions in Knowledge Database, as well as logging and updating ongoing calls supported and resolved. Designed and implemented work around solutions and verified bug fixes.
- Created Item databases, file storage and archives before any changes made to customers systems.
Senior Enterprise Field Support Engineer
Hewlett Packard
06.2008 - 06.2010
- Executed 4-hour response time support for hardware, software, and network upgrades for all Hewlett Packard Mission Critical accounts such as Verizon, Wells Fargo, Bank of America, Abbott Labs, and Kaiser.
- Implemented and maintained system security and configurations for all Hewlett Packard customer servers while providing IT support including planning, software, and hardware configuration for end-users on new installations of HP/UX 5000.
Education
Technical Degree - Computers
University of the State of New York
New York, New YorkSkills
Red Hat Sales Engineer Specialist Linux Platform 70
Red Hat Sales Engineer Specialist Business Process Automation
Red Hat Sales Engineer Specialist Red Hat Cloud Suite
Red Hat Sales Engineer Specialist Cloud Automation
Red Hat Sales Engineer Specialist Cloud Management
Red Hat Sales Engineer Specialist Cloud Infrastructure
Red Hat Sales Engineer Specialist Platform-As-A-Service (PAAS)
Red Hat Sales Engineer Specialist Infrastructure-As-A-Service (IAAS)
Red Hat Sales Engineer Specialist Enterprise Linux for IBM Z Systems
Red Hat Sales Engineer Specialist Working with Red Hat Support
Incident Handling (IHIH-IAT-1F5B001)
VMware vSphere 41 vCenter Server 41 ESX (ESXI VCP (VMware Class)
ITIL Data Center processes (HP class)
JIRA Agile Project Manager System
SOP (Standard Operating Procedure)
HIPPA certified
Cyber Awareness certified
OPSEC Awareness certified
Identifying and Safeguarding 50 certified
XML programming
Java Script
Perl script
Oracle DBA
Toad tools for Oracle
dB Forge Studio for MySQL
Amazon Ticket system
Azure
PPM Microsoft and Jira
Security Clearance
ACTIVE Secret
Timeline
Lead Desktop Migration Technical Engineer
EDGE
10.2023 - 02.2024
Owner/President
VIRTUAL ONLINE TRAINING SERVICES, INC
02.2023 - 10.2023
Computer Analyst level III
KROS-WISE
11.2022 - 01.2023
IT/Field Deskside Support
Zensar
05.2022 - 10.2022
System Analyst
Veterans Engineering
07.2020 - 10.2021
Reginal Tech Specialist Office/Field Support
Connection Inc.
05.2019 - 02.2020
Systems Field Engineer (Field Support)
Corporate Technologies
08.2017 - 12.2017
Independent Consultant
Venture Aviators Inc
07.2017 - 12.2017
Program Manager / Technical Lead
No9 Ventures
02.2015 - 05.2017
Systems Field Support Engineer
Service IT Direct
06.2012 - 12.2014
Technical Application Support Engineer
SERVICENOW
06.2011 - 06.2012
Technical Application Support Engineer
QUEST SOFTWARE, INC
06.2010 - 06.2011
Owner/President
VIRTUAL ONLINE TRAINING SERVICES, INC
02.2010 - 06.2015
Senior Enterprise Field Support Engineer
Hewlett Packard
06.2008 - 06.2010
Technical Degree - Computers
University of the State of New York