Robert Juma

Driven by a commitment to patient safety and quality management, I leveraged clinical research skills at Genesis HealthCare to spearhead successful healthcare programs, achieving significant improvements in patient care processes. As an ICU Charge Nurse at UMass Memorial Hospital, I mentored staff, enhancing patient satisfaction through evidence-based practices. My expertise in documentation review and a proactive approach to quality assurance underscore my results-oriented focus.

Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in Mass/ CT. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Knowledgeable Critical Care Registered Nurse with superior knowledge of Critical care , Post acute treatments, techniques and diagnostic procedures. Adept at providing immediate and individualized care. Proficient in EPIC, Matrix, PCC use with proven history of efficient and effective triage. Dedicated Critical Care Registered Nurse with over 25 years years of direct patient care experience. Adept at doctor communication and patient education with extensive knowledge of Acute , SNFs, Post acute and community health treatments and planning long-term for patients. Successful at advocating patient needs and quick diagnoses.

• Supervised team of Three Clinical Leads, Support staff for 33 centers to achieve clinical excellency.
• Documented and resolved compliance issues which led to a decrease in complaints.
• Achieved 96% documentation compliance through effectively monitoring and reporting daily on goggle chat
• Collaborated with team of healthcare professionals in the development of Specialized Units, I.e On site Hemo Dialysis, Dementia care, Vents, IC, TCUs .
• Achieved 98% QMs five stars, Hospital reductions by completing QM tools, Post admission conferences with accuracy , goals of care and efficiency.
• Achieved 96% ADL Compliance documentation by introducing POC for CNA tasks.
• Used Microsoft Excel to develop inventory tracking spreadsheets for Line list, real time documentation.
• Successfully IDR .
• Deficiency free Surveys State, Federal and JC.
• Positive EDDARM, through streamlines Nursing budgets, supplies, usage, PPds, Unnecessary meds,

• MNA
• CMC
• DEI Committee
• Chair : Family patient advisory council- Heywood Hospital
• Member of Professional council Mont-tech, LHS-

• Certified, CMC.
• ACLS/
• BLS.
• IPC.
• Cardiac Telemetry.
• IVs.