Robert Justus
Aiken,SC
Summary
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
30
30
years of professional experience
Work History
Service Advisor
Honda Cars of Aiken
09.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Service Advisor
Sheehy Ford
01.2024 - Current
- Greet service customers
- Listen and document concerns
- Review and sell recommended maintenance
- Track repair progress and communicate with customers during the repair visit
- Prepare and sell estimates
- Prepare invoices and provide customer an outstanding redelivery experience
Commercial Service Manager
Ourisman Ford of Manassas
05.2018 - 11.2023
- Company Overview: #1 Ford dealer in the country for commercial vehicle sales
- Managed a team of twelve primarily servicing F250-F750 commercial trucks
- Over my five-year tenure, the shop gross sales grew over $1.1 million
- #1 Ford dealer in the country for commercial vehicle sales
Service Manager, Truck Shop
Ted Britt Ford Lincoln
01.2012 - 05.2018
- Opened the first truck shop in the Washington D.C
- Ford region with the mission of minimizing vehicle downtime while focusing on the service needs our commercial customer base
- Managed a team of 9 to contribute to the dealerships achieving Ford's President's Award and Ford's Triple Crown Award
Service Manager
Jerry's Leesburg Ford
07.2006 - 07.2010
- Managed the service department team of 18 and supervised customer service interactions, reports, and repairs
- My responsibilities included coaching the team to provide the highest level of customer service, developing lasting customer relationships, and managing the service team members
- Maintained strong working knowledge of all industry standards and practices as well as the company products and services and warranty policy and procedure
- Duties included: Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team objectives and sales goals were met
- Resolving customer concerns quickly and professionally to maintain good customer relationships and ensure repeat customers
- Monitored and controlled the performance of the department using appropriate reports, tracking systems and surveys
Service Manager
Winchester Ford Mazda Subaru
10.2003 - 05.2005
- Managed the service department team of 35 and supervised customer service interactions, reports, and repairs
- My responsibilities included coaching the team to provide the highest level of customer service, developing lasting customer relationships, and managing the service team members
- Maintained strong working knowledge of all industry standards and practices as well as the company products and services and warranty policy and procedure
- Duties included: Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team objectives and sales goals were met
- Resolving customer concerns quickly and professionally to maintain good customer relationships and ensure repeat customers
- Monitored and controlled the performance of the department using appropriate reports, tracking systems and surveys
Service Manager
Academy Ford
06.1994 - 07.2003
- Promoted from Customer Relations Manager to Service Manager in June 1999 after demonstrating the ability to lead the department team of 25
- Helped the dealership achieve two Ford President's Awards
- Developed and instituted self managed work production teams that increased sales and gross and decreased expenses
- Began my dealership service career as a very successful Service Advisor from June 1994-March 1996 when promoted to the Customer Relations Manager role
Education
B.A. - Economics
University of Maryland
College Park, MD01.1994
Skills
- Financial acumen
- Negotiation
- Forecasting
- Leadership
- Supervising experience
- Training & development
- Positive attitude
- Team leadership
Certification
- Driver's License
- Motorcycle license
- Forklift experience
Timeline
Service Advisor
Honda Cars of Aiken
09.2024 - Current
Service Advisor
Sheehy Ford
01.2024 - Current
Commercial Service Manager
Ourisman Ford of Manassas
05.2018 - 11.2023
Service Manager, Truck Shop
Ted Britt Ford Lincoln
01.2012 - 05.2018
Service Manager
Jerry's Leesburg Ford
07.2006 - 07.2010
Service Manager
Winchester Ford Mazda Subaru
10.2003 - 05.2005
Service Manager
Academy Ford
06.1994 - 07.2003
- Driver's License
- Motorcycle license
- Forklift experience
B.A. - Economics
University of Maryland
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