Robert Kamppi
Titusville,FL
Summary
Dynamic leader with a proven track record at Smash-it Services, where strategic sales and operations management skyrocketed revenue to $12 million annually. Expert in defensive driving and passenger assistance, demonstrating exceptional route navigation and customer service skills. Achieved significant market expansion and team growth, embodying innovation and effective mentorship.
Overview
38
38
years of professional experience
Work History
Taxi Driver
Airport Canaveral
Cocoa
01.2022 - 03.2024
- Worked within a team of 45 professional drivers. Areas serviced: East Melbourne, Miami, and Orlando, airports, and hotels.
- Duties included driving to and from Orlando International Airport and the cruise port in Cape Canaveral, plus hotel pickups and drop-offs for cruising passengers.
- Trained new drivers on policies and procedures, company etiquette, routes, schedules, daily administration, and coordination of passengers and luggage in taxi vans.
- Provided a safe, comfortable, enjoyable ride to destinations through safe driving and passenger interaction.
- Followed all applicable laws, safety regulations, and defensive driving practices while operating vehicles.
- Adhered to company policies regarding cash handling procedures for fares collected from customers.
- Greeted customers and provided assistance with luggage.
- Participated in safety training sessions to stay updated on best practices.
- Monitored traffic conditions to determine most efficient route.
- Maintained contact with dispatch office to receive instructions and updates on routes, traffic conditions, and special requests.
- Performed minor maintenance tasks such as checking oil levels, tire pressure.
- Provided information about local areas such as points of interest or current or upcoming events when requested by customers.
- Inspected tires, lights, brakes, gas level, oil level. prior to each trip.
- Communicated effectively with dispatchers via two-way radio system throughout shift.
- Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
Regional Director Eastern US
Smash-it Services
Mishawaka
01.2010 - 12.2020
- Responsibilities included hiring, training, and supporting regional sales and operations teams.
Operations included the placement of mobile smashing machines, the hiring and training of driver operators, route setups and training, plus the management of the day-to-day operations.
Achievements: Smash-it Services was a new startup company in the waste-hauling industry.
Through the recruitment, training, management, and development of the sales and operations teams, we achieved revenue of 1 million dollars. We opened three operational territories with three smashing trucks. With the employment of three sales representatives, three driver operators, and the support of four billing and admin staff in our first year, I went on to grow the company to 12 million dollars per year. We had 20 state operations employing over 120 people and 35 trucks with smash machines.
Sales Manager
Enviro Waste Systems
Mishawaka
02.2003 - 12.2009
- Responsibilities included overall development, management, and reporting of sales and marketing strategies for regions consisting of 30 Eastern states. Recruitment, development, and training of regional sales staff. Setting sales targets to achieve financial growth in the region.
Achievements: Recognized as an expert in the field of waste reduction and environmental strategies. Recruited, trained, and managed a sales team to achieve the highest company year-to-date sales through the enforcement of marketing and sales strategies. Personally negotiated and managed two national account machine rollouts, with sales of more than $4,200,000.00.
Regional Sales Manager
Waste Managment
Rockledge
03.2000 - 02.2003
- Monitored competitor activities and analyzed pricing trends in the region.
- Developed strategies and plans for regional sales growth.
- Generated reports on weekly, monthly, quarterly basis detailing regional sales metrics such as revenue goals achieved or missed targets.
- Provided technical advice and support on product features and benefits to customers.
- Conducted regular market research to identify customer needs and preferences.
- Identified opportunities for cross-selling and up-selling within existing customer base.
- Maintained accurate records of all sales activities including leads generated and closed deals.
- Negotiated contracts with distributors, vendors, retailers. in the region.
- Established relationships with key accounts in the region through personal visits and phone calls.
- Ensured compliance with company policies and procedures related to regional sales operations.
Northern Area Sales Manager
Kenburn Waste Management
Nottinhgham
10.1994 - 12.1997
- Conducted market research to identify customer needs and trends.
- Managed a team of sales representatives in order to achieve maximum results.
- Monitored performance of sales representatives against goals set by management.
- Provided training and guidance on product knowledge, selling techniques and customer service.
- Developed pricing policies and negotiated contracts with customers.
- Analyzed sales data to determine areas of improvement for the organization.
- Established strong working relationships with vendors and suppliers for obtaining quality products at competitive prices.
- Penetrated new markets by investigating competitor products, services, and trends.
Regional Sales Manager
Cleanaway
04.1991 - 09.1993
- Identified opportunities for cross-selling and up-selling within existing customer base.
- Provided technical advice and support on product features and benefits to customers.
- Monitored competitor activities and analyzed pricing trends in the region.
- Ensured compliance with company policies and procedures related to regional sales operations.
- Developed strategies and plans for regional sales growth.
- Recruited, trained, coached, mentored, and evaluated a team of regional sales representatives.
Operations Manager
Initial Cleaning Services
Birmingham
03.1986 - 11.1990
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Developed key performance indicators to measure effectiveness of operational processes.
- Delivered positive customer experiences by implementing effective quality assurance practices.
Education
Associate of Arts - Engineering
Bemidji Vocational School
Bemidji, MN09-1979
High School Diploma -
Cass Lake High School
Cass Lake, MN09-1976
Skills
- Defensive driving
- Route navigation
- Vehicle maintenance
- Cash handling
- Passenger assistance
- Traffic monitoring
Timeline
Taxi Driver
Airport Canaveral
01.2022 - 03.2024
Regional Director Eastern US
Smash-it Services
01.2010 - 12.2020
Sales Manager
Enviro Waste Systems
02.2003 - 12.2009
Regional Sales Manager
Waste Managment
03.2000 - 02.2003
Northern Area Sales Manager
Kenburn Waste Management
10.1994 - 12.1997
Regional Sales Manager
Cleanaway
04.1991 - 09.1993
Operations Manager
Initial Cleaning Services
03.1986 - 11.1990
Associate of Arts - Engineering
Bemidji Vocational School
High School Diploma -
Cass Lake High School
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